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Internet and ecommerce

1. Website terms and conditions

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Although we have a wide range of terms and conditions designed for particular types of website, many websites do not fit neatly into any category. Consequently, these more generic templates are among our most popular documents. These terms and conditions are not suitable (or, at least, not sufficient) in relation to websites that feature paid content, products or services.

2. Privacy policies

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Designed to help you to comply with UK and EU data protection law, these privacy policies are, in essence, shorter and simpler versions of our privacy and cookies policy templates. Although cookies are not referenced in the titles of these documents, cookies-related disclosures are included, albeit in summary form.

3. Cookies policies

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EU and UK law provide that, alongside information about the processing of personal data, website publishers must provide information to users about the cookies (or, more strictly, certain of the cookies) that the web application uses. This is the purpose of a cookies policy. Consent the use of cookies may also be required.

4. Copyright notices

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These are website copyright notices containing a Universal Copyright Convention-style notice, an assertion of ownership of copyright in website materials, a licence to use the website and straightforward acceptable use provisions. If you are using one of our website terms and conditions documents, you will not usually need a separate copyright notice.

5. Website disclaimers

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These website disclaimers incorporate a copyright notice asserting ownership of the website copyright, a set of exclusions and limitations of liability (ie disclaimers) and certain statutory disclosures. They are designed for use on the simplest of websites in place of more detailed - and usually contractual - website terms and conditions.

6. Anti-spam policies

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Our anti-spam policy template come in free and paid versions, with a Docular credit included in the former but not the latter. The policies include a broad definition of "spam", warnings about spam filters, prohibitions on user spam and information about receipt of unwanted messages.

7. Linking policies

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Linking policies are not a common sight on the internet nowadays - at least, outside the affiliate / partner marketing space - but some businesses and organisations do still wish to assert control over the ways in which others link to their websites.

8. Medical information disclaimers

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These disclaimers are intended for use on a website. They attempt to limit the website publisher's liability in relation to medical information on the website. Almost identical disclaimer text is incorporated into our medical website terms and conditions template.

9. Legal information disclaimers

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Some types of legal publishing are more risky than others - but any website that publishes legal information brings some level of risk and it is usually sensible to include a disclaimer alongside legal information. This disclaimer is used, in slightly modified form, in our legal website terms and conditions template.

10. SaaS agreements

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These agreement-style documents should only be used for a cloud or hosted software service if the parties will be negotiating the specifics of the contract. If terms will be imposed by the services provider upon the customer, and the customer will have no opportunity to suggest alternative terms, then you should consider the SaaS terms and conditions documents rather than these agreement-style documents.

11. Health and fitness disclaimers

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Health and fitness information, if used without care, can often lead to mishap or injury. These disclaimers are designed for use on websites publishing such information. Note that similar disclaimer text is already included in our health and fitness website terms and conditions.

12. Terms and conditions of sale via website

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All of these documents have the same basic structure. They describe the order process through which products may be ordered; they describe how prices are specified and how payment must be made; the detail the delivery process for products orders; they set out information about warranties given by the seller and limitations of liability; and they detail the circumstances in which orders may be cancelled. The B2C versions include a set of clauses detailing consumer rights under the distance selling rules.

13. Delivery policies

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Designed for use in relation to an ecommerce website, these delivery policies describe the delivery methods used as well as delivery timetables. They should be used alongside our terms and conditions of sale via website documents. They can be used for both B2B and B2C stores.

14. Returns policies

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These policies should be used to document discretionary returns and refund offers in relation to website sales. They are not intended to regulate statutory returns, which are covered by our terms and conditions of sale via website documents. If you are not proposing to offer customers rights going beyond the statutory basics, you do not need any of these policies.

15. Consumer contracts model instructions for cancellation

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This model instructions for the cancellation of consumer contracts reflect the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, these instructions reflect the text of part A of Schedule 3 to those Regulations. This document is more suitable for contracts relating to goods than those relating to services, although it attempts to cover both categories. NB many of our ...

16. Consumer contracts model cancellation form

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This document can be used by those selling goods or services online to create a cancellation form for consumers as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The text of this document comes from Schedule 3, part B of those Regulations. Section 13(1) (b) of those Regulations states: "Before the consumer is bound by a distance contract, the trader .... ...

17. Email disclaimer

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This is a template for a legal notice to be displayed in email communications. Although the enforceability of email disclaimers may be open to question, many businesses nonetheless incorporate a disclaimer in the footer of all email communications. However, there is no "standard" disclaimer, as different businesses face different compliance obligations and legal risks. This template may be used to create a document covering some ...

18. Ebook disclaimer

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This is a template for an ebook disclaimer: the text often found near the start of the ebook that disclaims liability in relation to the use of the ebook. In addition to disclaiming liability in various ways, this template also includes a licence of copyright. The licence specifies exactly what the customer or user is permitted to do with the ebook, as well a detailing ...

19. Acceptable use policy

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This acceptable use policy document is designed to regulate the use of a website or other online service. The bulk of the policy is concerned with prohibiting certain actions and certain types of content. The policy naturally covers unlawful actions and content, but may also cover actions and content that are undesirable but not unlawful.

20. Prize competition rules

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This is a set of rules designed to regulate an online prize competition. The rules take into account both the rules of English law relating to prize competitions, and the CAP rules related to prize promotions. The rules are relatively flexible, and may be suitable for use in relation to a range of different types of online competition. You should always take care to ensure ...

21. Privacy and cookies policies

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Almost every commercial website collects some personal data and few websites entirely eschew the use of cookies and similar technologies. In order to comply with data protection law and the law relating to cookies, website publishers need to disclose to users information about the personal data that they collect and the (not "strictly necessary") cookies that they use. These template privacy and cookies policies will help you do just that.

22. Online shop terms and conditions

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These terms and conditions can be used to regulate the relationship between a web store operator and users of that web store. They should be used in combination with terms and conditions governing the sale of products, and a website privacy policy. This document is an adapted version of our standard website terms and conditions document. It includes all the main provisions of that standard ...

23. Digital store terms and conditions

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These terms and conditions are designed to cover the use of a digital store - that is, the use of a website that sells downloadable digital products. To be clear, this document does not cover the sale and licensing of digital products, as to which see our range of download terms and conditions. This document is suitable for use in relation to digital stores selling a ...

24. Affiliate website terms and conditions

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This affiliate website terms and conditions template may be used by owners of websites that produce income by means of affiliate links. This document is concerned with the legal relationship between the affiliate and users of the website; it is not meant to regulate the legal relationship between the affiliate and third party merchants. The template allows for the creation of terms and conditions crafted ...

25. Legal website terms and conditions

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There is a great deal of legal information on the web. Much of this information is published on websites with a legal focus, whether those of law firms, barristers' chambers, NGOs, legal journals, legal support businesses or individual lawyers. The legal information comes in many forms: subject introductions, summaries of statutes, case reports, professional practice notes, academic analysis, and so on. One risk that almost ...

26. Email marketing agreement

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This email marketing agreement can be used in relation to three different kinds of email marketing service. First, where a service provider is actively managing a campaign for the customer. Second, where the service provider is making available a platform to allow the customer to conduct their own campaigns. Third, where both types of service are being provided. Different legal issues affect the different types ...

27. Email marketing terms and conditions

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Email marketing is an important component of a comprehensive online marketing strategy, allowing as it does direct access to interested customers and prospects. However, there are risks with email marketing. Laws regulate the sending of bulk/commercial emails, and also the processing of personal data, which can include email addresses as well as individual names. With respect to personal data processing, this document has been ...

28. Social media marketing agreement

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This social media marketing agreement has been designed to regulate the relationship between a provider of social media marketing services and a client for those services. The core definition of social media marketing services included in the agreement covers: (i) content production, publication, distribution and promotion; (ii) online account creation and management; and (iii) analytics. The exact services to be provided under a particular contract ...

29. Social media marketing terms and conditions

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Social media marketing includes a range of different activities. For instance: online account creation and management, content creation, content publication, content promotion and analytics. These terms and conditions provide a legal framework for these sorts of services. The scope of social media marketing services will vary greatly from contract to contract. For this reason, the scope of the services is to be set out in ...

30. SEO agreement

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Search engine marketing (SEM) has come a long way since the days when a handful of meta-tags and a scattering of directory entries amounted to a useful service. Nowadays, SEM works best as part of an integrated marketing strategy, and the service provider's responsibilities do not end when the user clicks on a link in the search engine results pages. This agreement has ...

31. SEO terms and conditions

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This document may be used to create standard terms of business for an individual, partnership or company offering search engine marketing (SEM) services. SEO services present risks for both the service provider and the customer. The service provider, for instance, will need a certain amount of cooperation from the customer; without adequate cooperation, it may be very difficult for the service provider to get results. ...

32. Digital content distribution terms and conditions

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Where digital content is supplied by a website user to a website operator for resale, the legal basis of the parties' relationship should be set down in writing. That is the purpose of these terms and conditions. A licensing clause is included in the terms and conditions, setting out the basis upon which the website operator may use the digital content, and also the basis ...

33. Website contributor agreements

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These contributor contracts share the same core provisions. The contributor has an obligation to deliver the agreed contributions to the website operator, and to license or assign the intellectual property rights in those contributions to the operator. The contributor also warrants that the contributions will not create legal difficulties for the operator. The contracts take account of the possibility that the contributor may be using source material provided by the operator, and in these cases the operator will be responsible for such source material. Confidentiality obligations protecting the operator are also included in all the contracts.

34. WiFi terms and conditions

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This WiFi terms and conditions document can be used to regulate the use of a public WiFi service, such as a service offered by a restaurant or cafe. The terms and conditions assume that the service will be provided free-of-charge. If the service is chargeable, you may need additional clauses. A brief "fair use" policy is included in the document. The fair use ...

35. Review website terms and conditions

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These T&Cs have been designed for websites the core purpose of which is the publication of reviews. The reviews may be of products, services, locations, events or artistic works. The T&Cs include detailed provisions relation to the supply of reviews, their licensing and their content. In addition, they include all the standard provisions from our generic website T&Cs documents, covering such matters ...

36. Social network terms and conditions

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This is a T&Cs template for social network websites. It should be used to indicate a website's rules and policies, and the rights and obligations of those who use the website. T&Cs based on the template provide a limited licence to social network users, who are permitted only to view, download to a web browser cache and print pages from the social ...

37. Q&A website terms and conditions

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A Q&A website allows users to publish questions, with the questions then being answered by designated experts or by other users, or by some combination of experts and users. Whether a Q&A website is very general in nature (eg Yahoo Answers) or limited to a particular niche (eg the SEQ Legal Q&A), the website will face a similar set of legal issues, ...

38. Competition website terms and conditions

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Competitions are a great promotional tool for some types of website. They increase user engagement, and, with modern web technologies, can be organised and managed with relative ease. However, publishers do need to consider the legal implications of running online competitions. In many cases, the most critical legal issue is the avoidance of gambling legislation. If a competition is regulated under the Gambling Act 2005, ...

39. Blog, affiliate and digital store terms and conditions

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These terms and conditions have been created for websites that include a blog, affiliate links and offer digital downloads for sale. The terms and conditions are an amalgamation of the provisions from three of our other website terms and conditions documents. First, they include provisions from our blog terms and conditions, notably those relating to user content and RSS feeds. Second, they include provisions from ...

40. Download terms and conditions

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These download terms and conditions templates each follow the same basic pattern, with standard clauses covering the order process, pricing and payments, distance selling rules, warranties, liability limitations and interpretation. However, the licensing clause in each document - which sets out the basis upon which a customer may use the downloaded files is tailored to the particular type of download.

41. Social and affiliate website terms and conditions

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This template combines the provisions from our social network T&Cs and our affiliate website T&Cs documents. From the social network T&Cs, this document includes a special provision covering social functionality, another covering personal profiles, and another regarding RSS feeds. From the affiliate website T&Cs, this document includes a special clause containing a range of disclosures relating to the inclusion of affiliate ...

42. SaaS terms and conditions

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These terms and conditions have been designed for business-to-business contract for the provision of software-as-a-service. Each document is accompanied by a services order form, which can be used online or offline, and which the parties must sign or otherwise agree in order to bring the contract into force. All versions are also accompanied by an acceptable use policy, setting out the detailed rules about use and misuse of the service, and a GDPR-friendly data processing clause.

43. Directory and review website terms and conditions

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This template combines the provisions from our directory website terms and conditions and our reviews website terms and conditions. The directory provisions cover both free and paid directory listings, whilst the reviews provisions cover both expert and user reviews.

44. Legal subscription website terms and conditions

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This template is for websites offering access to legal materials (and potentially non-legal materials too) on a subscription basis. The template includes an optional distance contracting clause, to aid compliance in respect of customers that are consumers.

45. Web marketing terms and conditions

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Digital marketing services come in many shapes and sizes and these T&Cs are designed to cover a wide range of services. The marketing services that are covered in these T&Cs are: search engine marketing, social media marketing, PPC (and other online advertising) management, email marketing management, hosted email marketing services, the provision of content for websites and general marketing consultancy services. Attached to ...

46. Web marketing agreement

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This agreement has been designed to regulate the relationship between a provider of web marketing services and a customer. It deals with a wide range of different services, and for this reason is a relatively complex document. It can however be simplified during editing. The agreement has provisions covering: marketing consultancy, the supply of content for websites, email marketing (including the provision of a hosted ...

47. Social network and questions website terms and conditions

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These template T&Cs combine the provisions of our social network T&Cs, and our Q&A website T&Cs. The T&Cs include extensive provisions dealing with user content, which is often a major issue with social media websites. First, there is a dedicated licensing provision which sets out the basis upon which the content may be used by the website operator. Second, there ...

48. Website advertising agreement

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The provision of an advertisement (or a set of advertisements) for publication on website (or a network of websites) gives rise to various legal issues. The purpose of this website advertising agreement is to help the parties to deal with those issues. The advertiser will want to know that the advertisements will be published as agreed. Moreover, the advertiser will want to ensure that the ...

49. Website advertising terms and conditions

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These T&Cs are designed to regulate the relationship between a business purchasing online advertisement publication services and the provider of those services. The T&Cs include obligations to provide the services, limitations upon the scope of the services, warranties relating to the services and the advertisements supplied by the advertiser, a licence from the advertiser to the service provider in respect of the advertisements, ...

50. Cloud service terms and conditions

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These terms and conditions regulate the use of cloud-based software services. They come in three versions: one for consumer services; one for business services; and one for services that are used by both consumers and businesses. They provide for online sign-up to the services, and each document is accompanied by an optional acceptable use policy.