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A family of Returns policiesdocumentsReturns policies

These policies should be used to document discretionary returns and refund offers in relation to website sales. They are not intended to regulate statutory returns, which are covered by our terms and conditions of sale via website documents. If you are not proposing to offer customers rights going beyond the statutory basics, you do not need any of these policies.

Free returns policy

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Version 1.0
First published 1 Nov 2016
Last updated 30 Oct 2017
Word count 1,240
Template pages 3

Returns policy

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Version 1.0
First published 1 Sep 2016
Last updated 1 Sep 2016
Word count 1,270
Template pages 3

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Free returns policy contents

  1. Credit: docular credit; free documents licensing warning.
  2. Introduction: acknowledgement of wish to return products; purpose of returns policy; application of document: customer location; application of document: order types; no abridgment of consumer statutory rights.
  3. Returns: right to return products.
  4. Returns procedure: how to return products; product return delivery method; returning products: postage costs.
  5. Exclusions: products not returnable.
  6. Refunds: refund of price; refund of delivery charges; refund of return costs; method of refunding monies; period for issue of refund for returned product.
  7. Improper returns: return of product in contravention of document.
  8. Our details: website operator name; place of business; contact information.

Returns policy contents

  1. Introduction: acknowledgement of wish to return products; purpose of returns policy; application of document: customer location; application of document: order types; no abridgment of consumer statutory rights.
  2. Returns: right to return products.
  3. Returns procedure: how to return products; product return delivery method; returning products: postage costs.
  4. Exclusions: products not returnable.
  5. Refunds: refund of price; refund of delivery charges; refund of return costs; method of refunding monies; period for issue of refund for returned product.
  6. Improper returns: return of product in contravention of document.
  7. Our details: website operator name; place of business; contact information.