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A family of Returns policiesdocumentsReturns policies

These policies should be used to document discretionary returns and refund offers in relation to website sales. They are not intended to regulate statutory returns, which are covered by our terms and conditions of sale via website documents. If you are not proposing to offer customers rights going beyond the statutory basics, you do not need any of these policies.

Returns policy

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Version 1.1
First published 1 Sep 2016
Last updated 29 Aug 2020
Word count 1,267
Template pages 2
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