Docular documents come with a 3 month money-back guarantee.
If, within 3 months following the purchase of a Docular document, you notify us in writing that you require a refund and have deleted the relevant document and derivatives thereof from your computers and media, we will promptly refund the corresponding payment to you, subject to the express terms of this guarantee.
In the event of a refund, your access to the document will be blocked. In addition, your licence to use the document will terminate, as will any related sub-licences.
Refunds will generally be made using the same method as was used to make the original payment.
Where a purchase is made using Docular credits, then the refund will take the form of those credits being added to your account.
This guarantee is subject to the following limitations.
- The rights under this guarantee may only be exercised by a person or company in relation to one document in each calendar year.
- This guarantee does not apply to purchases of credits on our website (although, as indicated above, it does apply to purchases made with credits on our website).
- We reserve the right not to provide a refund under this guarantee where we reasonably suspect that the refund request amounts to an abuse of this guarantee.