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Free end user licence agreement

FREE

1.0
This document is a free-to-use software EULA or end user licence. Click-wrap and web-wrap licences can be created using this document, as well as more traditional shrink-wrap licences. The document governs the legal relationship between a licensor and its customers. Note: although this EULA can be used for B2C licences as well as B2B licences, it does not include a ...

Free software support agreement

FREE

1.2
A free, short-form software support services agreement. The document may be used in relation to the provision of helpdesk-based support services for software. It is not intended to cover software maintenance services, or indeed any other software-related services. This document is substantially identical to our basic software support agreement, but with the edition of an SEQ legal credit, which under our licensing ...

Free software maintenance agreement

FREE

1.0
This straightforward software maintenance agreement is identical to the our basic agreement, but as it is free-of-charge it does include a credit for SEQ legal which, under our licensing terms, you need to retain in the document. The agreement covers maintenance services by a software vendor in relation to software: that is, the supply of software upgrades and updates, and potentially the installation ...

Free software licence agreement

FREE

1.0
This is a straightforward software licensing agreement, designed for the granting of licences to businesses (as opposed to consumers). The document is a traditional "agreement", and should be signed by or on behalf of both the licensor and the licensee. The core provisions of this agreement cover the term of the licence, the scope of the licence, licence charges and payments, limitations of liability in ...

Free SaaS agreement

FREE

2.3
UPDATED
This is a short-form agreement covering the B2B provision of software-as-a-service. It also includes provisions relating to support and maintenance services. An acceptable use policy is included with this document as a schedule. This agreement is not suitable for use where the parties will contract online. If you are looking for a document to form part of an online checkout process, ...

Free IT support terms and conditions

FREE

2.0
Under these terms and conditions, a business may contract to provide IT support services to customers. Those support services may include both hardware support and software support. In addition to the core support provisions, a clause is included which covers the supply of third party hardware and/or software to the customer. This is a B2B document, and should not be used in respect of ...

Free software development agreement

FREE

1.0
Software development contracts can be both legally and factually complex, and it is almost always a good idea to set out the basis upon which the software is being developed in a written contract. This document is equivalent to our basic software development agreement. The only difference is that this document includes a section crediting/attributing the template to us. Please use the basic document ...

Assignment of rights in a website

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1.0
If you need to assign the copyright and other unregistered IPR in a website from one person (or company) to another person (or company) you should consider this document. Based on our standard copyright assignment, the subject matter of the transfer is designated using two key definitions: "Excluded IP" refers to the IP that is reserved to the transferor; and "Assignment" IP refers to the ...

Assignment of rights in software

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1.0
Using this document, you can transfer the copyright in a computer programme from the existing owner to a new owner. The document can also be used to transfer other unregistered intellectual property rights subsisting in the computer programme (for example, database rights) alongside the copyright. The document allows for specified rights to be excluded from the transfer. This document is not suitable for use in ...

Software support agreement (basic)

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1.2
This is a short-form software support services agreement template, designed with ease-of-use in mind. Although comparatively short, and optional service level agreement is included with the document as a schedule. This schedule may be used to provide detail about how the services will be provided. If you are looking for a more sophisticated document, please consider our standard and premium software support ...

Software maintenance agreement (basic)

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1.0
This short-form software maintenance agreement contains the core provisions from our standard maintenance agreement, but with few optional extras. It is intended to cover the provision of software updates and upgrades by a software vendor to customers. It may also be used to cover some related services, such as the installation of updates and upgrading services. It does not, however, cover general software support ...

IT support terms and conditions (basic)

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24

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2.0
This is the short-form version of our IT support services terms and conditions document, which is designed to cover the supply of third party hardware and software in addition to the core IT support services. This document is comparatively easy to use, but is not as flexible as the standard-form and long-form versions. A draft statement of work is included with the ...

Software licence agreement (basic)

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1.0
This is a short form B2B software licence template, in traditional "agreement" form. The central provision of the template is the licence itself. The licence may be limited to particular actions (eg installing or using the software), to particular dates (eg during the term of the agreement), to particular locations (eg within the UK) and/or to particular users (eg employees of the customer). The ...

Software support and maintenance agreement (basic)

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1.2
This short-form agreement covers the provision of support services and maintenance services in relation to software. Support services include the provision of a helpdesk enabling the customer to raise software issues with the service provider and the resolution of those issues. Maintenance services include the provision of software updates and upgrades to the customer. This document is also available in standard-form and long- ...

End user licence agreement

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1.0
This document is an end user licence agreement (EULA) for software. It sets out the rights and obligations of the licensor on the one hand, and of the customer or user on the other. The document may be adapted for use where the licence is being agreed upon purchase/opening (shrink-wrap), download (Web-wrap) or installation (click-wrap). The document may be used for ...

Software development agreement (basic)

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1.0
This short-form software development agreement covers the development of software for a customer, the supply of that software to the customer and the assignment of the intellectual property rights in that software to the customer. The software should be identified in the first schedule to the agreement, and may or may not include source code. In most cases, where rights in software are being ...

IT support terms and conditions (B2C)

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1.0
This is a B2C-specific version of our short-form (ie "basic") IT support services terms and conditions document. The terms and conditions have been created to regulate the supply of IT support services to consumers (not businesses). Optional provisions cover the supply of hardware and software licences. A special clause included in the document covers distance contracts and off-premises contracts - in respect of ...

Software support agreement (standard)

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2.0
This is a standard-length software support agreement. This document represents a compromise between the sophistication and complexity of our premium support agreement, and the simplicity and inflexibility of the basic agreement. As well as core provisions covering such matters as the nature of the services, the amounts to be paid to the service provider, the start and end points of the contract, this document ...

Software maintenance agreement (standard)

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1.0
A standard-length software maintenance agreement, which covers the provision (and where relevant, application) of updates and upgrades to software by the software vendor. Detailed terms regarding the provision of the maintenance services are set out in an optional SLA, which is attached as a schedule to the main agreement. As well as setting out the obligations of the service provider, the document also provides ...

Source code licence agreement

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1.0
Although software developers may jealously guard their source code, from time to time it may need to be disclosed to others. For example, a developer may be required to disclose source code to another developer who is quoting for the provision of development services; alternatively, source code may need to be disclosed as part of a security review. This source code licence agreement might equally ...

IT support terms and conditions (standard)

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2.0
This template is concerned with the B2B provision of general IT support services, which may include software and hardware installation and configuration, support in relation to specific issues raised by the customer, and the supply of third party hardware and software. The template has been updated for the GDPR. In addition to the core terms and conditions, this document includes a schedule setting out the ...

Software download terms and conditions

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1.1
Owners of websites that make software programs available for download for a fee need to establish terms and conditions for their sales. Sellers of downloadable software often need to clarify their relationships with visitors to the site and with actual purchasers of the software. Sellers also typically want to limit uses of the product once it is downloaded. Additionally, sales of such software need to ...

SaaS terms and conditions (basic)

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2.3
UPDATED
This is a short-form SaaS terms and conditions, with support and maintenance provisions. The document sets out the basis upon which a customer may use a hosted software system. Rights of usage are expressed both positively, stating what the customer is permitted do do, and negatively, with a list of limitations and prohibitions. Usage may optionally be governed by a distinct acceptable use policy ( ...

SaaS agreement (basic)

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CREDITS
2.3
UPDATED
This short-form agreement has been designed for use in relation to the provision of a business-to-business software service. The core provisions of the agreement are very similar to those in our standard and premium SaaS agreements, but this document lacks many of the optional and extended clauses in those agreements. The document would usually be signed by each party. If you are ...

Software development and maintenance agreement (basic)

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1.0
This relatively straightforward agreement is designed to cover the development of software by a developer for a customer, the assignment of intellectual property rights in that software to the customer, and the provision of ongoing maintenance services - in the form of updates and upgrades - to the customer. In order to keep the length of this document down, it does not include an acceptance testing procedure, ...

Subcontractor framework agreement (standard)

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This subcontractor agreement may be used where a business wishes to appoint a subcontractor to provide services (such as IT services), whether those services are in fact provided to that business or to the customers of that business. It is a framework agreement, inasmuch as the signature of the agreement itself does not create any services obligations. Instead, the document provides a framework through which ...

Web support and maintenance agreement

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2.0
This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

Software evaluation licence agreement

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1.0
This agreement is designed to cover the temporary licensing of software by one business to another for the sole purpose of enabling the licensee to evaluate the software. The core licensing provisions allow for a range of limitations and prohibitions, in addition to this purpose-based limitation. The document assumes that there are no commercial licence fees. However, in order to ensure that the document ...

Web support and maintenance terms and conditions

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2.0
Support and maintenance services in relation to a website or websites may be provided under, and regulated by, these terms and conditions. The maintenance service that are contemplated in these terms and conditions may include the provision of minor updates to the website software, as well as the provision of major version upgrades. The support services that are contemplated in these terms and conditions may ...

App EULA

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1.0
This end user licence agreement (EULA) has been designed for software developers that publish applications for smartphones and similar devices. It can be used for both B2B and B2C software, and for both free and paid software, subject to the comments below on cancellation rights. The vast majority of smartphone apps are delivered to users through a distribution platform, such as the Google Play store. ...

Data processing agreement (controller-processor)

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1.3
UPDATED
This data processing agreement has been designed to help data controllers to transfer personal data to data processors in a way that complies with the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). The GDPR will come into force on 25 May 2018. If you have a subsisting data processing agreement that will be replaced by this document, you should specify the effective date ...

Software licence and maintenance agreement (basic)

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1.0
This document is designed to cover the licensing of software by one business to another, and the provision of ongoing maintenance services in relation to that software. It is a comparatively straightforward document, lacking the many optional provisions of the standard and premium versions. The detailed provisions relating to maintenance are set out in a schedule to the agreement. These detailed provisions cover such matters ...

Software licence and support agreement (basic)

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1.2
This is a simple and straightforward example of a software licensing and support agreement. It includes the key provisions that you would expect to find in such a document, but few of the bells and whistles - and even the key provisions have been pared down. The software may be supplied by the licensor to the licensee on disk or via download; it may indeed have ...

Software support and maintenance agreement (standard)

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2.0
This is a standard-form software support and maintenance agreement. In addition to the core support and maintenance provisions, it includes two optional service level schedules, one for the support services and one for the maintenance services. The support services schedule sets out the procedures for using the helpdesk, and also specifies response and resolution times for issues raised through the support services. The maintenance ...

Software licence agreement (standard)

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1.0
This software licence agreement template may be used for the licensing of software by one business to another. The template assumes that each party (or a representative of each party) will sign the agreement. The template is reasonably detailed, although no so detailed as our premium licence agreement template. It includes provisions covering: set up services; software supply; acceptance procedures; licensing terms; licence audit; licensee ...

Software support agreement (premium)

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2.0
This agreement is designed to cover software support services. The covered services may include the provision of a helpdesk for reporting issues, and the provisions of assistance of various kinds in relation to issue reported to the helpdesk. This document is in traditional agreement form. It may be negotiated between the parties, and is designed to be signed by each party, rather than (for example) ...

Software maintenance agreement (premium)

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2.0
UPDATED
A long-form software maintenance agreement. It has been designed for use in relation to the provision of maintenance services in relation to software by a software vendor. The services covered include the provision and application of minor version updates and major version upgrades. An optional SLA is included as a schedule. This sets out the specific manner in which the maintenance services should be ...

Software development agreement (standard)

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44

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1.0
This is a standard-form software development agreement. It is designed to regulate the development of software by a developer and its supply to a customer. The agreement provides for an assignment of the copyright (and other intellectual property rights) in the software to the customer. This agreement is a longer version of our basic software development agreement. In addition to the provisions in that ...

IT support terms and conditions (premium)

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44

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2.0
IT support can cover a range of different services. This terms and conditions template has been designed to cover the following: (i) general support in relation to software; (ii) general support in relation to hardware; (iii) assistance with set-up, installation and configuration; (iv) the supply of hardware; and (v) the supply of third party software. As the premium version of our IT support services ...

Software licence, support and maintenance agreement (basic)

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1.2
This short-form contract template covers the supply and licensing of software, and the provision of support and maintenance services in relation to the licensed software. The software may be supplied via the internet or on physical media. The licensing provisions are relatively flexible, allowing for different approaches to: (i) permitted and prohibited uses; (ii) authorised and unauthorised users; and (iii) licensing limitations. Support covers ...

Software support and maintenance agreement (premium)

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2.0
This is an extended software support and maintenance agreement. The core provisions of this document deal with the support services (helpdesk operation and handling issues raised by the customer) and maintenance services (ongoing update and upgrades) separately. An optional service level agreement is included in relation to each of these services. The document is highly flexible, with a wide range of optional and alternative clauses. ...

SaaS agreement (standard)

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2.3
UPDATED
This software-as-a-service agreement template builds upon the provisions of the basic version. In addition to the provisions of the basic agreement, this document includes: (i) an optional background section, where the parties can set out general information about the circumstances leading to the execution of the agreement; (ii) indemnities, allowing for the considered allocation of specific risks between the parties; (iii) an ...

Software development and maintenance agreement (standard)

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1.0
This is a standard software development and maintenance agreement which offers some flexibility without being too long or too detailed. Distinct provisions in the document cover the development process for the software, any set-up services that may be provided to the customer, the testing of the software by the customer, the assignment of rights in the software to the customer, and the licensing of ...

Software licence and maintenance agreement (standard)

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1.0
This is our standard-form software licence and maintenance agreement template. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the long-form (premium) version. The key clauses, and the questions they answer, are as follows. Software supply - How will the licensee access the software? Set up ...

Software licence and support agreement (standard)

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2.0
Under this agreement, software is supplied and licensed to a customer, and the licensor undertakes to provide support services in relation to that licensed software. The agreement contemplates the provision of set up (installation, configuration and integration) services to the customer, although it can be used where there are no such set up services. Following the supply of the software and the provision of set ...

Software licence agreement (premium)

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2.0
UPDATED
This is a long-form software licensing agreement, designed to be used by software vendors and their customers. Under the agreement, the licensor grants to the licensee a right to use the software subject to certain express restrictions; the agreement does not transfer the ownership of any copyright in the software to the licensee. As well as the core software licensing provisions, many optional provisions ...

SaaS terms and conditions (standard)

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2.3
UPDATED
This T&Cs template can be used to create professional legal documentation for software provided as a service. The template has been designed for business-to-business services, and should not be used in relation to customers who are consumers. Two different provisions concerning the entry into force of the T&Cs are included. First, the T&CS may be agreed by the parties signing ...

Hosting services agreement

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1.0
NEW
This is a relatively long and sophisticated hosting services agreement. It has been designed to cover the provision of web hosting, where the hosting services provider makes available web hosting resources to the customer, and the customer has some discretion as to the use of those resources. An optional service level agreement (SLA) is included as a schedule. The SLA can be used to set ...

Hosting services terms and conditions

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1.0
NEW
This set of terms and conditions may be used to define and regulate the relationships of a provider of web hosting services with its customers. Three of the key concepts used in the terms and conditions are the "hosting services", the "hosting account" and the "hosting platform". The hosting services may include shared hosting, virtual hosting and/or dedicated hosting; the hosting platform is the ...

Software support, maintenance and consultancy agreement

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2.0
This agreement covers three different types of service: software-related support services, the maintenance of software (including updates / upgrades), and general consultancy. Optional service level agreements (SLAs) for the support and maintenance are included as schedules to this document. The SLAs set out specific requirements in relation to the provision of those services. For example, the service provider may undertake to respond to support requests ...