Software services

This document is a free-to-use software EULA or end user licence. Click-wrap and web-wrap licences can be created using this document, as well as more traditional shrink-wrap licences. The document governs the legal relationship between a licensor and its customers. Note: although this EULA can be used for B2C licences as well as B2B licences, it does not include a ...

These software support agreements cover the provision of a helpdesk or other contact mechanism, through which the customer (or the customer's users) can access help, advice and assistance in relation to the software in question, and report bugs and other issues with the software. All of the software support agreements incorporate a set of optional service level commitments relating helpdesk availability, response times and resolution times.

These software maintenance agreements are designed for use in circumstances where a software vendor will provide maintenance services with respect to its own software. Each agreement differentiates between minor updates and major software upgrades. A service level agreement attached as a schedule contains detailed provisions concerning when and how the software will be updated or upgraded.

Copyright protects software and to use software legally a person needs a licence. These software licence agreements require that the licensor deliver or make available the software to the licensee. The licence itself is flexible and may be limited in a number of different ways. The usual prohibitions on use (or misuse) of the software are included. In consideration for grant of a licence, the licensee must pay a one-off licence fee or ongoing licence fees to the licensor.

These are software-as-a-service (SaaS) agreements designed to regulate the legal relationship between a provider of hosted or cloud software on one hand and its business customers on the other hand. These SaaS agreements can be used where the parties are likely to be negotiating the specific provisions of the contract. If terms will be imposed by the services provider upon the customer, and the customer will have no opportunity to suggest alternative terms, then you should consider our SaaS terms and conditions (or, for highly commodified or consumer-oriented services, cloud services terms and conditions) instead.

These terms and conditions should be used in relation to general IT support services provided to businesses. They are not suitable for use in relation to contracts with consumers. All these templates include an optional data protection clause to help services providers who are acting as processors (rather than controllers) comply with their obligations under data protection law.

Under these software development agreements, the developer agrees to create software on behalf of the customer and to transfer to the customer its intellectual property rights in that software. Rights in any third party programs or libraries incorporated into the software will be licensed to the customer, either directly from the vendor of the third party software or through the developer. Charges may be fixed or time based. A standard set of software warranties is included with all versions of the software development agreement.

As video games add features and grow more complex, so the legal issues affecting them and their licence agreements grow more complex. These end user licence agreements (EULAS) have been especially created for video games. The longer versions of the EULA include ecommerce provisions alongside the core licence and usage rules.

Data processing agreements between controllers of personal data and their processors, and between processors and sub-processors, have long been a requirement of EU and UK data protection law. With the coming of the General Data Protection Regulation (GDPR) they have become much more common. GDPR-friendly data processing agreements tend to be longer and more complex than pre-GDPR agreements. These template data processing agreements are designed to help you produce a compliant document with the minimum of fuss. They track the specific requirements of the GDPR closely, supplementing those requirements in a few important areas.

These contracts regulate the provision of ongoing software development and support services, where those services are provided in whole or part on a time-and-materials basis.

Contractual documentation for the provision of cloud or hosted software-based services by means of an application programming interface (API) without individual human users.

These licence documents are designed to cover the provision of software to a customer or prospective customer for the purposes of a trial or evaluation.

If you need to assign the copyright and other unregistered intellectual property rights in a website from one person (or company) to another person (or company) you should consider this document. Based on our standard copyright assignment, the subject matter of the transfer is designated using two key definitions: "Excluded IP" refers to the intellectual property rights that are reserved; and "Assignment IP" refers to ...

Using this assignment document, you can transfer the copyright in a computer program or piece of software from the existing owner to a new owner. In addition, the document can also be used to transfer other unregistered intellectual property rights subsisting in the computer program (for example, database rights) alongside the copyright. Although software itself is not usually protected by moral rights, other works incorporated ...

These heads of agreement documents should be used to record preliminary agreements, made before a full and comprehensive contract for the deal is signed. Typically, the heads of agreement will include a mixture of binding and non-binding terms. These documents may also referred to as "heads of terms", "term sheets" or "memoranda of understanding".

These documents make a clear distinction between support services and maintenance services. Two separate service level agreements are provided as schedules, one for support and the other for maintenance. The support provisions cover the provision of a helpdesk, response and resolution times, and limits on support services. The maintenance provisions cover notification of updates and upgrades, the provision and/or application of updates and upgrades, an the consequences of failing to apply an update or upgrade. In addition, all the documents include a GDPR-friendly data processing clause.

This document is an end user licence agreement (EULA) for software. It sets out the rights and obligations of the licensor on the one hand, and of the customer or user on the other. The document may be adapted for use where the licence is being agreed upon purchase/opening (shrink-wrap), download (Web-wrap) or installation (click-wrap). The document may be used for ...

These addenda should be used to complement an existing contract and bring it into line with the General Data Protection Regulation (GDPR). The GDPR is relatively prescriptive about the clauses that need to be included in contracts between controllers and processors and in contracts between between processors and sub-processors. The drafting of these documents follows the requirements of the GDPR closely.

These templates provide a framework within which a customer for software development services may order particular services. After the main agreement has been signed, particular services are ordered using a statement of work. All these agreements assume that the core intellectual property rights in the software created by the developer will be assigned to the customer.

Although software developers may jealously guard their source code, from time to time it may need to be disclosed to others. For example, a developer may be required to disclose source code to another developer who is quoting for the provision of development services; alternatively, source code may need to be disclosed as part of a security review. This source code licence agreement might equally ...

These download terms and conditions templates each follow the same basic pattern, with standard clauses covering the order process, pricing and payments, distance selling rules, warranties, liability limitations and interpretation. However, the licensing clause in each document - which sets out the basis upon which a customer may use the downloaded files is tailored to the particular type of download.

These terms and conditions have been designed for business-to-business contracts for the provision of software-as-a-service (SaaS). Each document is accompanied by a services order form, which can be used online or offline, and which the parties must sign or otherwise agree in order to bring the contract into force. All versions are also accompanied by an acceptable use policy, setting out the detailed rules about the use and misuse of the service, and a GDPR-friendly data processing clause.

Combining contract clauses concerning the creation and assignment of rights in software with clauses concerning the maintenance of software, these two-in-one agreements help you to limit the number of legal documents you need to sign.

A framework agreement allows the parties to define the structure and terms of particular orders. Typically, an initial order will be entered into at the time of signature of the framework agreement, with subsequent orders being agreed by the parties as and when required. These framework subcontractor agreements are designed primarily to protect the interests of the business engaging the subcontractor, rather than the subcontractor. They include an order procedure, general clauses on the provision of services, non-solicitation clauses and confidentiality clauses.

This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

Support and maintenance services in relation to a website or websites may be provided under, and regulated by, these terms and conditions. The maintenance service that are contemplated in these terms and conditions may include the provision of minor updates to the website software, as well as the provision of major version upgrades. The support services that are contemplated in these terms and conditions may ...

This end user licence agreement (EULA) has been designed for software developers that publish applications for smartphones and similar devices. It can be used for both B2B and B2C software, and for both free and paid software, subject to the comments below on cancellation rights. The vast majority of smartphone apps are delivered to users through a distribution platform, such as the Google Play store. ...

These cloud service T&Cs focus on the protection of the services provider and come in 3 versions: one for B2C services; one for B2B services; and one covering both. The T&Cs assume sign-up happens online and each is accompanied by an optional acceptable use policy. They are updated regularly to reflect developments in technology and law. With these cloud T&Cs and our online editor, you can create professional legal documents for a wide range of cloud services in minutes.

Under this AI training data licence agreement, a person or company agrees to provide a dataset for the purpose of enabling another person or company to train AI models. Artificial intelligence (AI) deep learning models are trained on large sets of data. Elements of any substantial dataset will usually protected by intellectual property rights, such as copyright and database right. In order lawfully to use ...

Software licences - especially B2B licences - are often combined with a maintenance contract under which the licensor undertakes to keep the software up to date. Under each of the versions of this software licence and maintenance agreement, the licensor agrees to supply the software, grants a limited licence to use the software and agrees to supply and/or apply updates and/or upgrades to the software. The Licensee agrees to provide any necessary assistance (such as access to computer systems and networks) and to pay the applicable licence and maintenance fees. All versions include a service level agreement for the maintenance services, which sets out specific obligations in relation to maintenance.

Under each of these software licence and support agreements, the licensor undertakes to supply software, grants to the licensee a right to use that software and undertakes to support that software during the term of the agreement. In consideration, the licensee undertakes to pay the licence and support fees.

These are business-to-business software licensing agreements incorporating provisions relating to both support and maintenance. Each agreement includes two entirely optional service level schedules, one setting on the standards that the support services must meet and one setting out the standards that the maintenance services must meet.

The development and delivery of software is often followed by ongoing support and maintenance services, and these agreements have been designed for use in exactly those circumstances. The agreements presume that the rights in the software will be assigned (not licensed) to the customer. Support and maintenance are treated separately, with service levels for each set out in schedules to the main agreement.

This is a relatively long and sophisticated hosting services agreement. It has been designed to cover the provision of web hosting, where the hosting services provider makes available web hosting resources to the customer, and the customer has some discretion as to the use of those resources. An optional service level agreement (SLA) is included as a schedule. The SLA can be used to set ...

This software-as-a-service (SaaS) reseller agreement sets out the basis upon which a reseller may be appointed by a vendor to resell SaaS/hosted services. The main agreement provides a framework within which particular contracts for services may be formed. The core provisions of the SaaS reseller agreement cover the process by which particular end customer orders are agreed, the use of the ...

This set of terms and conditions may be used to define and regulate the relationships of a provider of web hosting services with its customers. Three of the key concepts used in the terms and conditions are the "hosting services", the "hosting account" and the "hosting platform". The hosting services may include shared hosting, virtual hosting and/or dedicated hosting; the hosting platform is the ...

This agreement covers three different types of service: software-related support services, the maintenance of software (including updates / upgrades), and general consultancy. Optional service level agreements (SLAs) for the support and maintenance are included as schedules to this document. The SLAs set out specific requirements in relation to the provision of those services. For example, the service provider may undertake to respond to support requests ...

These agreements facilitate the lawful sharing of personal data between two controllers (as that term is defined in the General Data Protection Regulation). They can be used with respect to either joint controllers or independent controllers. They are not suitable for use in relation to controller-to-processor or processor-to-processor sharing.

Even the shortest version of this agreement is relatively complex, as it has to deal with a range of different services with different contractual requirements. All versions assume that the core software development services will be provided at the outset of the contract and that the licence will be granted - and support and maintenance will begin - after the completion of those development services. Optional service level agreements for both support and maintenance are included in all versions.

Terms of service for a generative artificial intelligence-based service, with special clauses relating to the use of the service and the ownership/licensing of intellectual property rights in service outputs - along with all the standard clauses covering such matters as term, termination, liability and data protection. There are three variants of the terms of service, covering business services, consumer services and mixed services.

A master services agreement is a framework contract under which one business may supply a range of different services to another business. This template is designed specifically for the supply of IT-related services, licences and products. It has been structured to ensure maximum flexibility and is made up of 5 main elements. The first element is the master services agreement body. This relatively short ...