1. Terms and conditions of sale via website
These terms of sale can be used in relation to the online sale of physical products. All of these terms of sale templates have the same basic structure. They define the order process through which products may be ordered; they describe how prices are specified and how payments must be made; they detail the delivery process for products orders; they set out information about warranties given by the seller and limitations of liability; and they establish the circumstances in which orders may be cancelled. The B2C versions of the terms of sale include a set of clauses detailing consumer rights under the distance selling rules.
2. Delivery policies
Designed for use in relation to an ecommerce website, these delivery policies describe the delivery methods used as well as delivery timetables. They should be used alongside our terms and conditions of sale via website documents. They can be used for both B2B and B2C stores.
3. Returns policies
These policies should be used to document discretionary returns and refund offers in relation to website sales. They are not intended to regulate statutory returns, which are covered by our terms and conditions of sale via website documents. If you are not proposing to offer customers rights going beyond the statutory basics, you do not need any of these policies.
4. Consumer contracts model instructions for cancellation
This model instructions for the cancellation of consumer contracts reflect the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, these instructions reflect the text of part A of Schedule 3 to those Regulations. This document is more suitable for contracts relating to goods than those relating to services, although it attempts to cover both categories. NB many of our ...
5. Consumer contracts model cancellation form
This document can be used by those selling goods or services online to create a cancellation form for consumers as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The text of this document comes from Schedule 3, part B of those Regulations. Section 13(1) (b) of those Regulations states: "Before the consumer is bound by a distance contract, the trader .... ...
6. Online shop terms and conditions
7. Digital store terms and conditions
These terms and conditions are designed to cover the use of a digital store - that is, the use of a website that sells downloadable digital products. To be clear, this document does not cover the sale and licensing of digital products, as to which see our range of download terms and conditions. This document is suitable for use in relation to digital stores selling a ...
8. Terms and conditions of supply
These terms and conditions cover the sale and supply of physical products by one business to another. The core obligations in the agreement cover the manner of supply or collection, responsibility for transportation and insurance, the passage of title and risk, customer obligations in relation to onward sales, and charges. These terms and conditions should not be used in relation to B2C contracts.