Consumer contracts model instructions for cancellation

This model instructions for the cancellation of consumer contracts reflect the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, these instructions reflect the text of part A of Schedule 3 to those Regulations.

This document is more suitable for contracts relating to goods than those relating to services, although it attempts to cover both categories.

NB many of our premium ecommerce terms and conditions incorporate adapted (and in some sense improved) versions of these clauses, and if you are using one of those documents you probably do not need this document.

This is crown copyright material available under the Open Government Licence v3.0 (http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/) at http://www.legislation.gov.uk/uksi/2013/3134/made.

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Consumer contracts model instructions for cancellation contents

Right to cancel: cancellation of contract; expiry of cancellation period; exercising right to cancel; meeting the cancellation deadline.
Effects of cancellation: reimbursement of payment; deductions from reimbursement; timing of reimbursement; timing of reimbursement (services only); means of payment of reimbursement; withholding reimbursement until return of the goods; return of goods; cost of returning goods; liability for diminished value of goods; proportionate amount due in the case of service contract.

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Version	1.0
First published	15 Jun 2018
Last updated	20 Jun 2018
Law	English law and EU law
Language	English (UK)
^†Word count	1,344
^†Template pages	2

† These figures are approximations.

Consumer law Internet law Online retailing Online services Digital publishing Online marketplaces Online legal notice Free document Retailing

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