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Online retailing

1. Terms and conditions of sale via website

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5
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A family of documents
All of these documents have the same basic structure. They describe the order process through which products may be ordered; they describe how prices are specified and how payment must be made; the detail the delivery process for products orders; they set out information about warranties given by the seller and limitations of liability; and they detail the circumstances in which orders may be cancelled. The B2C versions include a set of clauses detailing consumer rights under the distance selling rules.

2. Delivery policies

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2
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A family of documents
Designed for use in relation to an ecommerce website, these delivery policies describe the delivery methods used as well as delivery timetables. They should be used alongside our terms and conditions of sale via website documents. They can be used for both B2B and B2C stores.

3. Returns policies

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£14.40
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12
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2
DOCUMENTS IN THIS FAMILY
A family of documents
These policies should be used to document discretionary returns and refund offers in relation to website sales. They are not intended to regulate statutory returns, which are covered by our terms and conditions of sale via website documents. If you are not proposing to offer customers rights going beyond the statutory basics, you do not need any of these policies.

4. Consumer contracts model instructions for cancellation

FREE
This model instructions for the cancellation of consumer contracts reflect the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, these instructions reflect the text of part A of Schedule 3 to those Regulations. This document is more suitable for contracts relating to goods than those relating to services, although it attempts to cover both categories. NB many of our ...

5. Consumer contracts model cancellation form

FREE
This document can be used by those selling goods or services online to create a cancellation form for consumers as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The text of this document comes from Schedule 3, part B of those Regulations. Section 13(1) (b) of those Regulations states: "Before the consumer is bound by a distance contract, the trader .... ...

6. Online shop terms and conditions

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These terms and conditions can be used to regulate the relationship between a web store operator and users of that web store. They should be used in combination with terms and conditions governing the sale of products, and a website privacy policy. This document is an adapted version of our standard website terms and conditions document. It includes all the main provisions of that standard ...

7. Digital store terms and conditions

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These terms and conditions are designed to cover the use of a digital store - that is, the use of a website that sells downloadable digital products. To be clear, this document does not cover the sale and licensing of digital products, as to which see our range of download terms and conditions. This document is suitable for use in relation to digital stores selling a ...

8. Blog, affiliate and digital store terms and conditions

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These terms and conditions have been created for websites that include a blog, affiliate links and offer digital downloads for sale. The terms and conditions are an amalgamation of the provisions from three of our other website terms and conditions documents. First, they include provisions from our blog terms and conditions, notably those relating to user content and RSS feeds. Second, they include provisions from ...