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Free anti-spam policy

FREE

1.0
In this document, a website or service operator may set out its policies in relation to unwanted commercial communications, commonly known as spam. Whilst spam filters, whitelists / blacklists and other technical measures are the most important anti-spam tools, a formal anti-spam policy can also help, demonstrating that the operator takes spam issues seriously. This policy document opens with a defamation of spam, and ...

Free software support agreement

FREE

1.2
A free, short-form software support services agreement. The document may be used in relation to the provision of helpdesk-based support services for software. It is not intended to cover software maintenance services, or indeed any other software-related services. This document is substantially identical to our basic software support agreement, but with the edition of an SEQ legal credit, which under our licensing ...

Free software maintenance agreement

FREE

1.0
This straightforward software maintenance agreement is identical to the our basic agreement, but as it is free-of-charge it does include a credit for SEQ legal which, under our licensing terms, you need to retain in the document. The agreement covers maintenance services by a software vendor in relation to software: that is, the supply of software upgrades and updates, and potentially the installation ...

Free SaaS agreement

FREE

2.3
UPDATED
This is a short-form agreement covering the B2B provision of software-as-a-service. It also includes provisions relating to support and maintenance services. An acceptable use policy is included with this document as a schedule. This agreement is not suitable for use where the parties will contract online. If you are looking for a document to form part of an online checkout process, ...

Free web design and development agreement

FREE

1.0
This free web design and development agreement covers all the key issues arising in a typical contract, whilst being relatively easy to edit. A set of clauses in the document deal with the practicalities of the development process. These cover the developer's fundamental delivery obligations, the timetable for development, delays in the development process, consultation during the process, the customer's obligations in respect ...

Free IT support terms and conditions

FREE

2.0
Under these terms and conditions, a business may contract to provide IT support services to customers. Those support services may include both hardware support and software support. In addition to the core support provisions, a clause is included which covers the supply of third party hardware and/or software to the customer. This is a B2B document, and should not be used in respect of ...

Anti-spam policy

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£4.80

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4

CREDITS
1.0
If you are operating a website or running a service that may be exploited by spammers, then you should consider publishing a formal anti-spam policy. This short policy document covers the basics. First, it includes a definition of spam, and provides that the website operator / service provider does not tolerate such spam. Second, it outlines the technical measures used by the operator / provider in ...

Non-disclosure agreement (web design)

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£16.80

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14

CREDITS
1.0
Web designers and developers need to know the details of a project before quoting; but their clients are often concerned about disclosing their business ideas without any form of legal protection. Those ideas usually need to be disclosed before a full web design or development contract has been executed, so the client cannot usually rely upon confidentiality clauses in the designer's or developers T& ...

Prize competition rules

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£16.80

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14

CREDITS
1.0
This is a set of rules designed to regulate an online prize competition. The rules take into account both the rules of English law relating to prize competitions, and the CAP rules related to prize promotions. The rules are relatively flexible, and may be suitable for use in relation to a range of different types of online competition. You should always take care to ensure ...

Assignment of rights in a website

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£24

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20

CREDITS
1.0
If you need to assign the copyright and other unregistered IPR in a website from one person (or company) to another person (or company) you should consider this document. Based on our standard copyright assignment, the subject matter of the transfer is designated using two key definitions: "Excluded IP" refers to the IP that is reserved to the transferor; and "Assignment" IP refers to the ...

Assignment of rights in software

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£24

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20

CREDITS
1.0
Using this document, you can transfer the copyright in a computer programme from the existing owner to a new owner. The document can also be used to transfer other unregistered intellectual property rights subsisting in the computer programme (for example, database rights) alongside the copyright. The document allows for specified rights to be excluded from the transfer. This document is not suitable for use in ...

Web design and development agreement (basic)

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£24

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20

CREDITS
1.0
This basic web design and development agreement covers the core issues in any development contract, but omits many of the optional clauses from the standard and premium versions. The first few sections of this agreement govern the development process: what will be developed, how and when? As well as placing obligations upon the developer, these sections may also require the customer to co-operate and ...

Web design and development terms and conditions (basic)

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£24

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20

CREDITS
1.0
When using this document, the parties (the web developer and the customer) sign a statement of work that sets out all the details of the project, such as the specification for the website and the timetable for completion of the project. By signing the statement of work, the parties agree to the legal T&Cs attached to the statement. Those legal T&Cs are nearly ...

Software support agreement (basic)

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£26.40

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22

CREDITS
1.2
This is a short-form software support services agreement template, designed with ease-of-use in mind. Although comparatively short, and optional service level agreement is included with the document as a schedule. This schedule may be used to provide detail about how the services will be provided. If you are looking for a more sophisticated document, please consider our standard and premium software support ...

Software maintenance agreement (basic)

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£26.40

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22

CREDITS
1.0
This short-form software maintenance agreement contains the core provisions from our standard maintenance agreement, but with few optional extras. It is intended to cover the provision of software updates and upgrades by a software vendor to customers. It may also be used to cover some related services, such as the installation of updates and upgrading services. It does not, however, cover general software support ...

IT support terms and conditions (basic)

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£28.80

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24

CREDITS
2.0
This is the short-form version of our IT support services terms and conditions document, which is designed to cover the supply of third party hardware and software in addition to the core IT support services. This document is comparatively easy to use, but is not as flexible as the standard-form and long-form versions. A draft statement of work is included with the ...

Software support and maintenance agreement (basic)

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£36

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30

CREDITS
1.2
This short-form agreement covers the provision of support services and maintenance services in relation to software. Support services include the provision of a helpdesk enabling the customer to raise software issues with the service provider and the resolution of those issues. Maintenance services include the provision of software updates and upgrades to the customer. This document is also available in standard-form and long- ...

Web design and development agreement (standard)

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£36

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30

CREDITS
2.0
In creating this web design and development agreement, we have tried to balance flexibility with usability. This agreement includes all the provisions of the basic version of the agreement, and on top of that a range of optional provisions. However, it does not try to cover so much ground as the premium version of the agreement. The core provisions, which are also in the basic ...

Web design and development terms and conditions (standard)

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£36

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30

CREDITS
2.0
This web design and development terms and conditions document comes in two parts. First, the main body of the terms and conditions sets out all the legal nitty-gritty, including a range of optional provisions. Second, a skeleton statement of work is attached. The commercial and - to an extent - technical details of each contract should be set out in the statement of work, and the ...

Domain name licence agreement

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£36

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30

CREDITS
1.0
Under this agreement one party may permit another to use a domain name for an agreed period or an indefinite period. The party that owns the domain name, the licensor, gives certain assurances to the licensee that the domain name will remain available to the licensee during the term of the agreement. The other party, the licensee, gives undertakings that it will not use the ...

Website hosting agreement

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£36

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30

CREDITS
1.0
UPDATED
This is a hosting agreement for particular websites. Under this agreement, one party (the host) agrees to provide web hosting services in relation to a particular website or websites of the other party (the customer). The technical details of the hosting should be set out in the schedule to the agreement. The hosting agreement is suitable for customers that are businesses; it is not suitable ...

Website hosting terms and conditions

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£36

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30

CREDITS
1.0
UPDATED
These website hosting terms and conditions set out the basis upon which a business may provide B2B hosting in relation to a particular website or websites. A skeleton services order form is provided with the terms and conditions. This document - which may be online or offline - should contain all the contract variables. These variables may include the identity of the hosted website(s), the technical ...

Website contributor agreement (paid)

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£36

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30

CREDITS
1.0
Under this website contributor agreement, one person creates material (such as text or graphical material) for publication upon another person's website. The parties may be individuals or companies. The agreement assumes that the contributor will be paid a fee in respect of the contribution. In consideration for the payment of that fee, the customer receives either an assignment of the rights in the contribution ...

Website contributor agreement (unpaid)

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£36

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30

CREDITS
1.0
Under this version of our website contributor agreement, a person may create material (such as written works) for publication upon another's website, although the contributor does not receive any payment for the contribution. The contributor either grants a licence to the website operator or assigns (ie transfers) the contributor's rights in the contribution to the operator. To help ensure that the agreement takes ...

Domain name sale agreement

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£36

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30

CREDITS
1.0
This agreement may be used in relation to the sale of a domain name, or a collection of domain names, by one person or company to another. The agreement includes provisions allowing for the price to be held in escrow by a third party, pending the completion of the transfer of the domain name. Different domain name extensions are regulated by different bodies and you ...

IT support terms and conditions (B2C)

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£36

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30

CREDITS
1.0
This is a B2C-specific version of our short-form (ie "basic") IT support services terms and conditions document. The terms and conditions have been created to regulate the supply of IT support services to consumers (not businesses). Optional provisions cover the supply of hardware and software licences. A special clause included in the document covers distance contracts and off-premises contracts - in respect of ...

Software support agreement (standard)

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£40.80

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34

CREDITS
2.0
This is a standard-length software support agreement. This document represents a compromise between the sophistication and complexity of our premium support agreement, and the simplicity and inflexibility of the basic agreement. As well as core provisions covering such matters as the nature of the services, the amounts to be paid to the service provider, the start and end points of the contract, this document ...

Software maintenance agreement (standard)

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£40.80

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34

CREDITS
1.0
A standard-length software maintenance agreement, which covers the provision (and where relevant, application) of updates and upgrades to software by the software vendor. Detailed terms regarding the provision of the maintenance services are set out in an optional SLA, which is attached as a schedule to the main agreement. As well as setting out the obligations of the service provider, the document also provides ...

Blog, affiliate and digital store terms and conditions

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£40.80

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34

CREDITS
1.0
These terms and conditions have been created for websites that include a blog, affiliate links and offer digital downloads for sale. The terms and conditions are an amalgamation of the provisions from three of our other website terms and conditions documents. First, they include provisions from our blog terms and conditions, notably those relating to user content and RSS feeds. Second, they include provisions from ...

IT support terms and conditions (standard)

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£43.20

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36

CREDITS
2.0
This template is concerned with the B2B provision of general IT support services, which may include software and hardware installation and configuration, support in relation to specific issues raised by the customer, and the supply of third party hardware and software. The template has been updated for the GDPR. In addition to the core terms and conditions, this document includes a schedule setting out the ...

SaaS terms and conditions (basic)

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£45.60

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38

CREDITS
2.3
UPDATED
This is a short-form SaaS terms and conditions, with support and maintenance provisions. The document sets out the basis upon which a customer may use a hosted software system. Rights of usage are expressed both positively, stating what the customer is permitted do do, and negatively, with a list of limitations and prohibitions. Usage may optionally be governed by a distinct acceptable use policy ( ...

SaaS agreement (basic)

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£45.60

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38

CREDITS
2.3
UPDATED
This short-form agreement has been designed for use in relation to the provision of a business-to-business software service. The core provisions of the agreement are very similar to those in our standard and premium SaaS agreements, but this document lacks many of the optional and extended clauses in those agreements. The document would usually be signed by each party. If you are ...

Web design and development agreement (premium)

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£48

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40

CREDITS
2.0
This is a highly flexible and sophisticated web design and development agreement, suitable for use in a wide range of different situations. This agreement is based upon the standard version of our web design and development agreement, and includes all the provisions of that document. Additional provisions in this document cover the management of the software development project and a formal change control procedure (with ...

Web design and development terms and conditions (premium)

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£48

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40

CREDITS
2.0
This terms and conditions template is highly adaptable, and with appropriate editing may be made suitable for use in many different contexts. The substantive content of this document is very similar to that of the premium web design and development agreement; the differences are of form. A skeleton statement of work is provided with this document. The statement of work includes (or references) all the ...

Web support and maintenance agreement

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£48

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40

CREDITS
2.0
This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

Web support and maintenance terms and conditions

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£48

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40

CREDITS
2.0
Support and maintenance services in relation to a website or websites may be provided under, and regulated by, these terms and conditions. The maintenance service that are contemplated in these terms and conditions may include the provision of minor updates to the website software, as well as the provision of major version upgrades. The support services that are contemplated in these terms and conditions may ...

Software support and maintenance agreement (standard)

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42

CREDITS
2.0
This is a standard-form software support and maintenance agreement. In addition to the core support and maintenance provisions, it includes two optional service level schedules, one for the support services and one for the maintenance services. The support services schedule sets out the procedures for using the helpdesk, and also specifies response and resolution times for issues raised through the support services. The maintenance ...

Software support agreement (premium)

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£52.80

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44

CREDITS
2.0
This agreement is designed to cover software support services. The covered services may include the provision of a helpdesk for reporting issues, and the provisions of assistance of various kinds in relation to issue reported to the helpdesk. This document is in traditional agreement form. It may be negotiated between the parties, and is designed to be signed by each party, rather than (for example) ...

Software maintenance agreement (premium)

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£52.80

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44

CREDITS
2.0
A long-form software maintenance agreement. It has been designed for use in relation to the provision of maintenance services in relation to software by a software vendor. The services covered include the provision and application of minor version updates and major version upgrades. An optional SLA is included as a schedule. This sets out the specific manner in which the maintenance services should be ...

IT support terms and conditions (premium)

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£52.80

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44

CREDITS
2.0
IT support can cover a range of different services. This terms and conditions template has been designed to cover the following: (i) general support in relation to software; (ii) general support in relation to hardware; (iii) assistance with set-up, installation and configuration; (iv) the supply of hardware; and (v) the supply of third party software. As the premium version of our IT support services ...

Software support and maintenance agreement (premium)

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£57.60

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48

CREDITS
2.0
This is an extended software support and maintenance agreement. The core provisions of this document deal with the support services (helpdesk operation and handling issues raised by the customer) and maintenance services (ongoing update and upgrades) separately. An optional service level agreement is included in relation to each of these services. The document is highly flexible, with a wide range of optional and alternative clauses. ...

SaaS agreement (standard)

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£57.60

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48

CREDITS
2.3
UPDATED
This software-as-a-service agreement template builds upon the provisions of the basic version. In addition to the provisions of the basic agreement, this document includes: (i) an optional background section, where the parties can set out general information about the circumstances leading to the execution of the agreement; (ii) indemnities, allowing for the considered allocation of specific risks between the parties; (iii) an ...

SaaS terms and conditions (standard)

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£60

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50

CREDITS
2.3
UPDATED
This T&Cs template can be used to create professional legal documentation for software provided as a service. The template has been designed for business-to-business services, and should not be used in relation to customers who are consumers. Two different provisions concerning the entry into force of the T&Cs are included. First, the T&CS may be agreed by the parties signing ...

Hosting services agreement

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£60

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50

CREDITS
1.0
NEW
This is a relatively long and sophisticated hosting services agreement. It has been designed to cover the provision of web hosting, where the hosting services provider makes available web hosting resources to the customer, and the customer has some discretion as to the use of those resources. An optional service level agreement (SLA) is included as a schedule. The SLA can be used to set ...

Hosting services terms and conditions

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50

CREDITS
1.0
NEW
This set of terms and conditions may be used to define and regulate the relationships of a provider of web hosting services with its customers. Three of the key concepts used in the terms and conditions are the "hosting services", the "hosting account" and the "hosting platform". The hosting services may include shared hosting, virtual hosting and/or dedicated hosting; the hosting platform is the ...

Software support, maintenance and consultancy agreement

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£60

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50

CREDITS
2.0
This agreement covers three different types of service: software-related support services, the maintenance of software (including updates / upgrades), and general consultancy. Optional service level agreements (SLAs) for the support and maintenance are included as schedules to this document. The SLAs set out specific requirements in relation to the provision of those services. For example, the service provider may undertake to respond to support requests ...

SaaS terms and conditions (premium)

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65

CREDITS
2.3
UPDATED
This premium software-as-a-service (SaaS) terms and conditions document contains all of the provisions in the standard version, but with a number of additions. The additions include: (i) provisions covering the formal acceptance of the system by the customer; (ii) provisions covering customisation work performed by the service provider; (iii) much more detailed contract management provisions; (iv) optional requirements relating to customer computer ...

SaaS agreement (premium)

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£78

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65

CREDITS
2.3
UPDATED
This is a detailed template agreement designed to cover the provisions of software as a service to a customer. It is highly flexible, and includes many optional provisions - albeit at the cost of some complexity. This document extends our standard SaaS agreement template, including the following additional provisions: (i) an acceptance testing procedure; (ii) a change control procedure; (iii) contract management provisions, covering party representatives ...

Web services and photography agreement

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£108

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90

CREDITS
2.1
The services that are or may be covered by this agreement are web design and development, web hosting, web support and maintenance, web marketing and photography. The core of the document is a set of general terms and conditions that apply to all of the services. Provisions relating to particular services are set out in the schedules. Accordingly, if you wish to use this document, ...

Web services agreement

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100

CREDITS
2.1
This agreement may be used to cover some or all of the following services: website design and development, web hosting, support and maintenance in relation to websites, the provision of domain names and SSL certificates and marketing services relating to websites. The agreement consists of some general terms and conditions, which apply to all the services, together with a set of services schedules and a ...