Software maintenance agreements
These software maintenance agreements are designed for use in circumstances where a software vendor will provide maintenance services with respect to its own software. Each agreement differentiates between minor updates and major software upgrades. A service level agreement attached as a schedule contains detailed provisions concerning when and how the software will be updated or upgraded.
Free software maintenance agreement
| Get | |
| Version | 1.3 |
|---|---|
| First published | 1 Sep 2016 |
| Last updated | 5 Jul 2023 |
| Word count | 4,912 |
| Template pages | 11 |
Software maintenance agreement (basic)
| Buy | |
| Version | 1.2 |
|---|---|
| First published | 1 Sep 2016 |
| Last updated | 14 Jan 2021 |
| Word count | 4,813 |
| Template pages | 11 |
Software maintenance agreement (standard)
| Buy | |
| Version | 1.3 |
|---|---|
| First published | 1 Sep 2016 |
| Last updated | 14 Jan 2021 |
| Word count | 7,611 |
| Template pages | 18 |
Software maintenance agreement (premium)
| Buy | |
| Version | 2.2 |
|---|---|
| First published | 1 Sep 2016 |
| Last updated | 14 Jan 2021 |
| Word count | 11,616 |
| Template pages | 25 |
Compare contents
Free software maintenance agreement contents
- Definitions: definitions.
- Credit: docular credit (free software maintenance agreement); free documents licensing warning.
- Term: commencement of term; end of term.
Maintenance Services : maintenance services provision; standard of maintenance services; maintenance services in accordance with SLA; suspension of maintenance services.- Customerobligations: general second party obligations; access to computer systems.
- Charges: obligation to pay charges; time-base charges limitations; amounts inclusive or exclusive of VAT; variation of charges.
- Payments: issue of invoices; time for payment of charges following invoice; payment methods; interest on late payments; interest on late payments.
- Warranties: first party general warranties; second party warranty of authority; exclusion of implied warranties and representations.
- Limitations and exclusions of liability: caveats to limits of liability; interpretation of limits of liability; no liability for loss of profits; no liability for loss of revenue; no liability for loss of use; no liability for loss of opportunities; no liability for loss of data or software; no liability for consequential loss.
Force Majeure Event : obligations suspended for force majeure; force majeure notification and information; mitigation of effects of force majeure.- Termination: termination by either party without cause; termination by either party upon breach; termination upon insolvency.
- Effects of termination: surviving provisions upon termination; termination does not affect accrued rights; charges on termination of contract.
- Notices: methods and deemed receipt of contractual notices; contact details for contractual notices; substitute contact details for notices.
- Subcontracting: no subcontracting without consent; subcontracting permitted; first party responsible for subcontracted obligations.
- General: no waiver; severability; variation written and signed; no assignment without written consent; no third party rights; entire agreement; governing law; exclusive jurisdiction.
- Interpretation: statutory references; section headings not affecting interpretation; calendar month meaning; no ejusdem generis.
SCHEDULE 1 (SOFTWARE PARTICULARS)
- Identification of
Software : identification of software prompt. - Financial provisions: financial provisions prompt.
SCHEDULE 2 (MAINTENANCE SLA)
- Introduction: introduction to maintenance SLA.
Updates : notice of software updates; provision of software updates; application of software updates; provision and application of software updates; consequences of not applying software update.Upgrades : upgrade release roadmap; obligation to release upgrades; notice of software upgrades; provision of software upgrades; application of software upgrades; provision and application of software upgrades; consequences of not applying software upgrade.
Software maintenance agreement (basic) contents
- Definitions: definitions.
- Term: commencement of term; end of term.
Maintenance Services : maintenance services provision; standard of maintenance services; maintenance services in accordance with SLA; suspension of maintenance services.- Customerobligations: general second party obligations; access to computer systems.
- Charges: obligation to pay charges; time-base charges limitations; amounts inclusive or exclusive of VAT; variation of charges.
- Payments: issue of invoices; time for payment of charges following invoice; payment methods; interest on late payments; interest on late payments.
- Warranties: first party general warranties; second party warranty of authority; exclusion of implied warranties and representations.
- Limitations and exclusions of liability: caveats to limits of liability; interpretation of limits of liability; no liability for loss of profits; no liability for loss of revenue; no liability for loss of use; no liability for loss of opportunities; no liability for loss of data or software; no liability for consequential loss.
Force Majeure Event : obligations suspended for force majeure; force majeure notification and information; mitigation of effects of force majeure.- Termination: termination by either party without cause; termination by either party upon breach; termination upon insolvency.
- Effects of termination: surviving provisions upon termination; termination does not affect accrued rights; charges on termination of contract.
- Notices: methods and deemed receipt of contractual notices; contact details for contractual notices; substitute contact details for notices.
- Subcontracting: no subcontracting without consent; subcontracting permitted; first party responsible for subcontracted obligations.
- General: no waiver; severability; variation written and signed; no assignment without written consent; no third party rights; entire agreement; governing law; exclusive jurisdiction.
- Interpretation: statutory references; section headings not affecting interpretation; calendar month meaning; no ejusdem generis.
SCHEDULE 1 (SOFTWARE PARTICULARS)
- Identification of
Software : identification of software prompt. - Financial provisions: financial provisions prompt.
SCHEDULE 2 (MAINTENANCE SLA)
- Introduction: introduction to maintenance SLA.
Updates : notice of software updates; provision of software updates; application of software updates; provision and application of software updates; consequences of not applying software update.Upgrades : upgrade release roadmap; obligation to release upgrades; notice of software upgrades; provision of software upgrades; application of software upgrades; provision and application of software upgrades; consequences of not applying software upgrade.