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Web support and maintenance

1. Software support agreements

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Software support refers, in this context, to the provision of a helpdesk or other contact mechanism, through which the customer or the customer's users can access help, advice and assistance in relation to the software in question, and report bugs and other issues with the software.

2. Software maintenance agreements

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These software maintenance agreements are designed for use in circumstances where a software vendor will provide maintenance services with respect to its own software. Each agreement differentiates between minor updates and major software upgrades. A service level agreement attached as a schedule contains detailed provisions concerning when and how the software will be updated or upgraded.

3. IT support terms and conditions

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These terms and conditions should be used in relation to general IT support services provided to businesses. They are not suitable for use in relation to contracts with consumers. All these templates include an optional data protection clause to help services providers who are acting as processors (rather than controllers) comply with their obligations under data protection law.

4. Software support and maintenance agreements

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These documents make a clear distinction between support services and maintenance services. Two separate service level agreements are provided as schedules, one for support and the other for maintenance. The support provisions cover the provision of a helpdesk, response and resolution times, and limits on support services. The maintenance provisions cover notification of updates and upgrades, the provision and/or application of updates and upgrades, an the consequences of failing to apply an update or upgrade. In addition, all the documents include a GDPR-friendly data processing clause.

5. IT support terms and conditions (B2C)

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This is a B2C-specific version of our short-form (ie "basic") IT support services terms and conditions document. The terms and conditions have been created to regulate the supply of IT support services to consumers (not businesses). Optional provisions cover the supply of hardware and software licences. A special clause included in the document covers distance contracts and off-premises contracts - in respect of ...

6. Web support and maintenance agreement

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This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

7. Web support and maintenance terms and conditions

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Support and maintenance services in relation to a website or websites may be provided under, and regulated by, these terms and conditions. The maintenance service that are contemplated in these terms and conditions may include the provision of minor updates to the website software, as well as the provision of major version upgrades. The support services that are contemplated in these terms and conditions may ...

8. Software support, maintenance and consultancy agreement

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This agreement covers three different types of service: software-related support services, the maintenance of software (including updates / upgrades), and general consultancy. Optional service level agreements (SLAs) for the support and maintenance are included as schedules to this document. The SLAs set out specific requirements in relation to the provision of those services. For example, the service provider may undertake to respond to support requests ...

9. Web services and photography agreement

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The services that are or may be covered by this agreement are web design and development, web hosting, web support and maintenance, web marketing and photography. The core of the document is a set of general terms and conditions that apply to all of the services. Provisions relating to particular services are set out in the schedules. Accordingly, if you wish to use this document, ...

10. Web services agreement

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This agreement may be used to cover some or all of the following services: website design and development, web hosting, support and maintenance in relation to websites, the provision of domain names and SSL certificates and marketing services relating to websites. The agreement consists of some general terms and conditions, which apply to all the services, together with a set of services schedules and a ...

11. Web services terms and conditions

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This terms and conditions templates covers a wide range of different web-related services. The core services covered are web development, web hosting, and web support services. In addition, the terms and conditions include schedules regulating domain name registration services, SSL certificate purchases and web marketing services. A skeleton statement of work is included with the terms and conditions. Each time the parties agree a ...