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Web support and maintenance

Free software support agreement

FREE

1.2
A free, short-form software support services agreement. The document may be used in relation to the provision of helpdesk-based support services for software. It is not intended to cover software maintenance services, or indeed any other software-related services. This document is substantially identical to our basic software support agreement, but with the edition of an SEQ legal credit, which under our licensing ...

Free software maintenance agreement

FREE

1.0
This straightforward software maintenance agreement is identical to the our basic agreement, but as it is free-of-charge it does include a credit for SEQ legal which, under our licensing terms, you need to retain in the document. The agreement covers maintenance services by a software vendor in relation to software: that is, the supply of software upgrades and updates, and potentially the installation ...

Free IT support terms and conditions

FREE

2.0
Under these terms and conditions, a business may contract to provide IT support services to customers. Those support services may include both hardware support and software support. In addition to the core support provisions, a clause is included which covers the supply of third party hardware and/or software to the customer. This is a B2B document, and should not be used in respect of ...

Software support agreement (basic)

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£26.40

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22

CREDITS
1.2
This is a short-form software support services agreement template, designed with ease-of-use in mind. Although comparatively short, and optional service level agreement is included with the document as a schedule. This schedule may be used to provide detail about how the services will be provided. If you are looking for a more sophisticated document, please consider our standard and premium software support ...

Software maintenance agreement (basic)

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£26.40

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22

CREDITS
1.0
This short-form software maintenance agreement contains the core provisions from our standard maintenance agreement, but with few optional extras. It is intended to cover the provision of software updates and upgrades by a software vendor to customers. It may also be used to cover some related services, such as the installation of updates and upgrading services. It does not, however, cover general software support ...

IT support terms and conditions (basic)

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£28.80

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24

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2.0
This is the short-form version of our IT support services terms and conditions document, which is designed to cover the supply of third party hardware and software in addition to the core IT support services. This document is comparatively easy to use, but is not as flexible as the standard-form and long-form versions. A draft statement of work is included with the ...

Software support and maintenance agreement (basic)

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£36

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30

CREDITS
1.2
This short-form agreement covers the provision of support services and maintenance services in relation to software. Support services include the provision of a helpdesk enabling the customer to raise software issues with the service provider and the resolution of those issues. Maintenance services include the provision of software updates and upgrades to the customer. This document is also available in standard-form and long- ...

IT support terms and conditions (B2C)

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£36

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30

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1.0
This is a B2C-specific version of our short-form (ie "basic") IT support services terms and conditions document. The terms and conditions have been created to regulate the supply of IT support services to consumers (not businesses). Optional provisions cover the supply of hardware and software licences. A special clause included in the document covers distance contracts and off-premises contracts - in respect of ...

Software support agreement (standard)

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£40.80

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34

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2.0
This is a standard-length software support agreement. This document represents a compromise between the sophistication and complexity of our premium support agreement, and the simplicity and inflexibility of the basic agreement. As well as core provisions covering such matters as the nature of the services, the amounts to be paid to the service provider, the start and end points of the contract, this document ...

Software maintenance agreement (standard)

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£40.80

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34

CREDITS
1.0
A standard-length software maintenance agreement, which covers the provision (and where relevant, application) of updates and upgrades to software by the software vendor. Detailed terms regarding the provision of the maintenance services are set out in an optional SLA, which is attached as a schedule to the main agreement. As well as setting out the obligations of the service provider, the document also provides ...

IT support terms and conditions (standard)

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£43.20

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36

CREDITS
2.0
This template is concerned with the B2B provision of general IT support services, which may include software and hardware installation and configuration, support in relation to specific issues raised by the customer, and the supply of third party hardware and software. The template has been updated for the GDPR. In addition to the core terms and conditions, this document includes a schedule setting out the ...

Web support and maintenance agreement

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£48

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40

CREDITS
2.0
This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

Web support and maintenance terms and conditions

FROM

£48

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40

CREDITS
2.0
Support and maintenance services in relation to a website or websites may be provided under, and regulated by, these terms and conditions. The maintenance service that are contemplated in these terms and conditions may include the provision of minor updates to the website software, as well as the provision of major version upgrades. The support services that are contemplated in these terms and conditions may ...

Software support and maintenance agreement (standard)

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£50.40

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42

CREDITS
2.0
This is a standard-form software support and maintenance agreement. In addition to the core support and maintenance provisions, it includes two optional service level schedules, one for the support services and one for the maintenance services. The support services schedule sets out the procedures for using the helpdesk, and also specifies response and resolution times for issues raised through the support services. The maintenance ...

Software support agreement (premium)

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£52.80

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44

CREDITS
2.0
This agreement is designed to cover software support services. The covered services may include the provision of a helpdesk for reporting issues, and the provisions of assistance of various kinds in relation to issue reported to the helpdesk. This document is in traditional agreement form. It may be negotiated between the parties, and is designed to be signed by each party, rather than (for example) ...

Software maintenance agreement (premium)

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£52.80

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44

CREDITS
2.0
A long-form software maintenance agreement. It has been designed for use in relation to the provision of maintenance services in relation to software by a software vendor. The services covered include the provision and application of minor version updates and major version upgrades. An optional SLA is included as a schedule. This sets out the specific manner in which the maintenance services should be ...

IT support terms and conditions (premium)

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£52.80

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44

CREDITS
2.0
IT support can cover a range of different services. This terms and conditions template has been designed to cover the following: (i) general support in relation to software; (ii) general support in relation to hardware; (iii) assistance with set-up, installation and configuration; (iv) the supply of hardware; and (v) the supply of third party software. As the premium version of our IT support services ...

Software support and maintenance agreement (premium)

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£57.60

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48

CREDITS
2.0
This is an extended software support and maintenance agreement. The core provisions of this document deal with the support services (helpdesk operation and handling issues raised by the customer) and maintenance services (ongoing update and upgrades) separately. An optional service level agreement is included in relation to each of these services. The document is highly flexible, with a wide range of optional and alternative clauses. ...

Software support, maintenance and consultancy agreement

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£60

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50

CREDITS
2.0
This agreement covers three different types of service: software-related support services, the maintenance of software (including updates / upgrades), and general consultancy. Optional service level agreements (SLAs) for the support and maintenance are included as schedules to this document. The SLAs set out specific requirements in relation to the provision of those services. For example, the service provider may undertake to respond to support requests ...

Web services and photography agreement

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£108

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90

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2.1
The services that are or may be covered by this agreement are web design and development, web hosting, web support and maintenance, web marketing and photography. The core of the document is a set of general terms and conditions that apply to all of the services. Provisions relating to particular services are set out in the schedules. Accordingly, if you wish to use this document, ...

Web services agreement

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£120

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100

CREDITS
2.1
This agreement may be used to cover some or all of the following services: website design and development, web hosting, support and maintenance in relation to websites, the provision of domain names and SSL certificates and marketing services relating to websites. The agreement consists of some general terms and conditions, which apply to all the services, together with a set of services schedules and a ...

Web services terms and conditions

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£120

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100

CREDITS
2.1
This terms and conditions templates covers a wide range of different web-related services. The core services covered are web development, web hosting, and web support services. In addition, the terms and conditions include schedules regulating domain name registration services, SSL certificate purchases and web marketing services. A skeleton statement of work is included with the terms and conditions. Each time the parties agree a ...