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Consumer law

Free returns policy

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If you are selling goods online, and want to offer rights of return that go beyond those mandated by (English) law, then you can do so using this returns policy document. This free returns policy should be used in conjunction with one of our T&Cs of sale via a website documents. It can be used with the B2B, B2C or mixed version. Mandatory rights ...

Returns policy

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Online vendors need to define the conditions in which they will accept returns from customers and refund payments. Online shoppers are more likely to purchase when they have the ability to return items. Some shoppers will review a merchant's returns policy before purchasing, and a fair returns policy increases the likelihood of a sale. Having a clear returns policy builds trust with potential customers. ...

Prize competition rules

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This is a set of rules designed to regulate an online prize competition. The rules take into account both the rules of English law relating to prize competitions, and the CAP rules related to prize promotions. The rules are relatively flexible, and may be suitable for use in relation to a range of different types of online competition. You should always take care to ensure ...

Domestic cleaning terms and conditions

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Unlike our other cleaning services T&Cs documents, this one is intended purely for the provision of business-to-consumer (B2C, ie domestic) cleaning services. It is not suitable for business-to-business (B2B) services. A B2C cleaning services contract can usually be shorter and simpler than an equivalent B2B contract; nonetheless, we have included some optional provisions in this document which may be omitted ...

Gardening services terms and conditions

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These terms and conditions for the provision of gardening services are primarily intended to act as "standard terms of business". In other words, they may form the basis of all (or most) legal relationships between a gardening services business and its customers. With this goal in mind, the document is relatively flexible, and may cover one-off services contracts as well as ongoing relationships. The ...

Handyman services terms and conditions

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This document is designed to govern the legal relationship between a handyman (or, more likely, a company providing handyman services) and customers, including both business customers and domestic customers. A range of optional clauses are included in the document, covering such matters as services appointments, the supply of materials, the state of the customer's premises and the storage of supplier equipment. Accordingly, the template ...

Carpet fitting services terms and conditions

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This is a set of standard terms and conditions for a carpet fitting business. The T&Cs are drafted on the assumption that the carpet fitter will not be supplying the carpets to be fitted, although the carpet fitter may be supplying other materials, such as tacks, gripper sticks, door rods and underlay. The template may be used by businesses that serve the consumer market, ...

Electrical services terms and conditions

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This documents contains standard T&Cs for the provision of electrical services. In particular, it may be suitable for an electrician business. The document incorporates special provisions dealing with the services to be provided, the making and cancellation of appointments, requirements imposed on the service provider with respect to personnel, materials supplied by the service provider, the premises of the customer, obligations of the customer ...

Painting and decorating services terms and conditions

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This document is designed to be used by a painting and decorating business, as its standard terms and conditions for customers. It is suitable for use in relation to both business customers and consumers. It includes provisions covering the supply of paints, primers, wall coverings, treatments and other decorating materials by the supplier to the customer. This decorator terms and conditions documents is designed to ...

Plastering services terms and conditions

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This is our standard plasterer's T&Cs document. It is designed to cover indoor and outdoor plastering and rendering services, whether supplied to business customers, consumers or both. The plastering contract can easily be adapted to suit the particular circumstances of your business. Accompanying the plastering terms and conditions is a skeleton statement of work. This may be used to specify the particular details ...

Plumbing services terms and conditions

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These plumbers' terms and conditions are suitable for use in relation to a wide range of plumbing services, and can be used with business customers, consumers or both. They are designed to be flexible enough to cover one-off jobs or ongoing engagements. The plumbing contract terms include a wide range of protections for the service provider. For example, there are optional provisions to deal ...

Tiling services terms and conditions

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This document is a set of standard T&Cs of business for a tiler or tiling services business. It can be used in relation to business customers, both large and small, as well as domestic customers. A wide range of optional provisions are included in the document, allowing for easy adaptation. For example, the T&Cs include optional clauses in respect of the making and ...

Maintenance services terms and conditions

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This document is designed for use in respect of the maintenance of tangible items, such as equipment and hardware. It should not be used in respect of intangibles, such as software and data. With this document, you can create standard terms of business for a company (or sole trader) providing equipment or hardware maintenance services. The document is flexible, allowing for both B2B and B2C ...

Photography terms and conditions

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This is our terms and conditions of business template for photography contracts. It is designed for use by a photographer or business providing photographic services as its standard terms document from the provision of such services. It has been drafted to protect the interests of the photographer or photographic services business. It is suitable for use where the photographic services are being provided to businesses ...

Wedding photography terms and conditions

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These terms and conditions are specifically for wedding photographers and businesses providing wedding photography services. The document is based on our standard photography terms and conditions document, but with a number of changes to reflect the particular issues that arise out of wedding photography. Those particular issues include the possibility of there being two customers (ie the bride and the groom). The document allows for ...

Home tutoring terms and conditions

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This tutoring agreement template has been designed for businesses that provide training and tutoring to individuals at home or other consumers. If you will be supplying tutoring services to businesses rather than consumers, you should consider our B2B tutoring contract document. The terms of business include a provision allowing the service provider to cancel a teaching session where "personnel illness or shortage" makes the running ...

IT support terms and conditions (B2C)

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This is a B2C-specific version of our short-form (ie "basic") IT support services terms and conditions document. The terms and conditions have been created to regulate the supply of IT support services to consumers (not businesses). Optional provisions cover the supply of hardware and software licences. A special clause included in the document covers distance contracts and off-premises contracts - in respect of ...

Consultancy terms and conditions (B2B and B2C)

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This is an adaptation of our standard consultancy T&Cs, with provisions designed for both consumers and business customers. The core clauses require the consultant to provide to the customer, during the term of the contract, consultancy services meeting some defined standard (eg "... with reasonable skill and care ..."). The details of the services should be defined in a separate statement of work. A skeleton statement ...

Online booking terms and conditions (B2C)

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This booking online agreement template is designed to be used in connection with an online booking facility for events, courses, workshops or similar, where the person or company operating the booking facility is the same person or company that will contract to arrange the event, course etc for the customer. This booking online agreement has been drafted to take account of UK consumer protection legislation, ...

Online booking terms and conditions (B2B and B2C)

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This booking agreement template is designed to be used in connection with a web-based booking facility for courses, workshops or similar events, where the person or company operating the booking facility is the same person or company that will contract to arrange the event in question for the customer. The document may be used in relation to bookings made by both consumers and businesses. ...