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Consumer law

1. Returns policies

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These policies should be used to document discretionary returns and refund offers in relation to website sales. They are not intended to regulate statutory returns, which are covered by our terms and conditions of sale via website documents. If you are not proposing to offer customers rights going beyond the statutory basics, you do not need any of these policies.

2. Consumer contracts model instructions for cancellation

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This model instructions for the cancellation of consumer contracts reflect the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, these instructions reflect the text of part A of Schedule 3 to those Regulations. This document is more suitable for contracts relating to goods than those relating to services, although it attempts to cover both categories. NB many of our ...

3. Consumer contracts model cancellation form

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This document can be used by those selling goods or services online to create a cancellation form for consumers as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The text of this document comes from Schedule 3, part B of those Regulations. Section 13(1) (b) of those Regulations states: "Before the consumer is bound by a distance contract, the trader .... ...

4. Prize competition rules

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This is a set of rules designed to regulate an online prize competition. The rules take into account both the rules of English law relating to prize competitions, and the CAP rules related to prize promotions. The rules are relatively flexible, and may be suitable for use in relation to a range of different types of online competition. You should always take care to ensure ...

5. Cleaning terms and conditions

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These terms and conditions templates are all based on the same underlying model, with provisions added or subtracted to fit the particular document in question. For example, while most of the templates include distance and doorstep selling clauses taking account of consumer protection legislation, the office cleaning terms and conditions do not. The cleaning services terms and conditions is the most comprehensive of these documents.

6. Gardening services terms and conditions

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These terms and conditions for the provision of gardening services are primarily intended to act as "standard terms of business". In other words, they may form the basis of all (or most) legal relationships between a gardening services business and its customers. With this goal in mind, the document is relatively flexible, and may cover one-off services contracts as well as ongoing relationships. The ...

7. Handyman services terms and conditions

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This document is designed to govern the legal relationship between a handyman (or, more likely, a company providing handyman services) and customers, including both business customers and domestic customers. A range of optional clauses are included in the document, covering such matters as services appointments, the supply of materials, the state of the customer's premises and the storage of supplier equipment. Accordingly, the template ...

8. Carpet fitting services terms and conditions

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This is a set of standard terms and conditions for a carpet fitting business. The T&Cs are drafted on the assumption that the carpet fitter will not be supplying the carpets to be fitted, although the carpet fitter may be supplying other materials, such as tacks, gripper sticks, door rods and underlay. The template may be used by businesses that serve the consumer market, ...

9. Electrical services terms and conditions

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This documents contains standard T&Cs for the provision of electrical services. In particular, it may be suitable for an electrician business. The document incorporates special provisions dealing with the services to be provided, the making and cancellation of appointments, requirements imposed on the service provider with respect to personnel, materials supplied by the service provider, the premises of the customer, obligations of the customer ...

10. Painting and decorating services terms and conditions

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This document is designed to be used by a painting and decorating business, as its standard terms and conditions for customers. It is suitable for use in relation to both business customers and consumers. It includes provisions covering the supply of paints, primers, wall coverings, treatments and other decorating materials by the supplier to the customer. This decorator terms and conditions documents is designed to ...

11. Plastering services terms and conditions

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This is our standard plasterer's T&Cs document. It is designed to cover indoor and outdoor plastering and rendering services, whether supplied to business customers, consumers or both. The plastering contract can easily be adapted to suit the particular circumstances of your business. Accompanying the plastering terms and conditions is a skeleton statement of work. This may be used to specify the particular details ...

12. Plumbing services terms and conditions

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These plumbers' terms and conditions are suitable for use in relation to a wide range of plumbing services, and can be used with business customers, consumers or both. They are designed to be flexible enough to cover one-off jobs or ongoing engagements. The plumbing contract terms include a wide range of protections for the service provider. For example, there are optional provisions to deal ...

13. Tiling services terms and conditions

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This document is a set of standard T&Cs of business for a tiler or tiling services business. It can be used in relation to business customers, both large and small, as well as domestic customers. A wide range of optional provisions are included in the document, allowing for easy adaptation. For example, the T&Cs include optional clauses in respect of the making and ...

14. Maintenance services terms and conditions

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This document is designed for use in respect of the maintenance of tangible items, such as equipment and hardware. It should not be used in respect of intangibles, such as software and data. With this document, you can create standard terms of business for a company (or sole trader) providing equipment or hardware maintenance services. The document is flexible, allowing for both B2B and B2C ...

15. Photography terms and conditions

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Contracts between photographers and their clients should define the scope of the photographer's obligations and provide for the ownership - and in appropriate cases licensing - of the copyright and other intellectual property rights in the photographs produced in the course of the contract. Each of these templates is designed to help a photographer or photography services business to create standard terms and conditions covering these core issues. Each also includes a range of optional provisions, which may be adapted or excluded as necessary for the particular circumstances in which the template is used.

16. Home tutoring terms and conditions

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This tutoring agreement template has been designed for businesses that provide training and tutoring to individuals at home or other consumers. If you will be supplying tutoring services to businesses rather than consumers, you should consider our B2B tutoring contract document. The terms of business include a provision allowing the service provider to cancel a teaching session where "personnel illness or shortage" makes the running ...

17. Online booking terms and conditions

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Event bookings taken online are subject to special regulations in the E.U. and the U.K.. These terms and conditions are designed to help event organisers to comply with those regulations and to reduce their risks in relation to the taking of bookings online.

18. IT support terms and conditions

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These terms and conditions should be used in relation to general IT support services provided to businesses. They are not suitable for use in relation to contracts with consumers. All these templates include an optional data protection clause to help services providers who are acting as processors (rather than controllers) comply with their obligations under data protection law.

19. Coaching services terms and conditions

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This set of terms and conditions may be used by a personal and/or professional coach, or coaching services business, as its standard client contract. They are not designed for sports coaching or other physical coaching services. The terms and conditions come in two parts. First, there is a set of legal provisions, a covering the provision of the services, appointment handling, coach personnel, client ...

20. Consultancy terms and conditions

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Whilst similar in content to our consultancy agreements, these consultancy terms and conditions templates take a different form. The commercial details of the contract (including the services specification and the financial provisions) are set out in a statement of work to which the terms and conditions are attached. The parties sign the statement of work, thereby agreeing to the terms and conditions. This form of contract may be more suitable where the consultancy wants to avoid or discourage the negotiation of contract terms.

21. Cloud service terms and conditions

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These cloud service T&Cs focus on the protection of the services provider and come in 3 versions: one for B2C services; one for B2B services; and one covering both. The T&Cs assume sign-up happens online and each is accompanied by an optional acceptable use policy. They are updated regularly to reflect developments in technology and law. With these cloud T&Cs and our online editor, you can create professional legal documents for a wide range of cloud services in minutes.

22. Online education and training terms and conditions (B2B and B2C)

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The movement of educational and training services online, a long-term trend, has been greatly accelerated by COVID-19 pandemic. Rather than building their own software platforms, start-ups and SMEs generally make use of existing third party services to facilitate the provision of remote education and training. These terms and conditions have been designed with this kind of education and training offering in mind. ...