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Terms and conditions

1. Website terms and conditions

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Although we have a wide range of terms and conditions designed for particular types of website, many websites do not fit neatly into any category. Consequently, these more generic templates are among our most popular documents. These terms and conditions are not suitable (or, at least, not sufficient) in relation to websites that feature paid content, products or services.

2. Consultancy terms and conditions

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Whilst similar in content to our consultancy agreements, these terms and conditions templates take a slightly different form. The commercial details of the contract (including the services specification and the financial provisions) are set out in a statement of work to which the terms and conditions are attached. The parties sign the statement of work, thereby agreeing to the terms and conditions.

3. Free end user licence agreement

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This document is a free-to-use software EULA or end user licence. Click-wrap and web-wrap licences can be created using this document, as well as more traditional shrink-wrap licences. The document governs the legal relationship between a licensor and its customers. Note: although this EULA can be used for B2C licences as well as B2B licences, it does not include a ...

4. IT support terms and conditions

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These terms and conditions should be used in relation to general IT support services provided to businesses. They are not suitable for use in relation to contracts with consumers. All these templates include an optional data protection clause to help services providers who are acting as processors (rather than controllers) comply with their obligations under data protection law.

5. Terms and conditions of sale via website

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All of these documents have the same basic structure. They describe the order process through which products may be ordered; they describe how prices are specified and how payment must be made; the detail the delivery process for products orders; they set out information about warranties given by the seller and limitations of liability; and they detail the circumstances in which orders may be cancelled. The B2C versions include a set of clauses detailing consumer rights under the distance selling rules.

6. Cleaning terms and conditions

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These terms and conditions templates are all based on the same underlying model, with provisions added or subtracted to fit the particular document in question. For example, while most of the templates include distance and doorstep selling clauses taking account of consumer protection legislation, the office cleaning terms and conditions do not. The cleaning services terms and conditions is the most comprehensive of these documents.

7. Video game EULAs

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As video games add features and grow more complex, so the legal issues affecting them and their licence agreements grow more complex. These end user licence agreements (EULAS) have been especially created for video games. The longer versions of the EULA include ecommerce provisions alongside the core licence and usage rules.

8. Gardening services terms and conditions

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These terms and conditions for the provision of gardening services are primarily intended to act as "standard terms of business". In other words, they may form the basis of all (or most) legal relationships between a gardening services business and its customers. With this goal in mind, the document is relatively flexible, and may cover one-off services contracts as well as ongoing relationships. The ...

9. Handyman services terms and conditions

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This document is designed to govern the legal relationship between a handyman (or, more likely, a company providing handyman services) and customers, including both business customers and domestic customers. A range of optional clauses are included in the document, covering such matters as services appointments, the supply of materials, the state of the customer's premises and the storage of supplier equipment. Accordingly, the template ...

10. Carpet fitting services terms and conditions

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This is a set of standard terms and conditions for a carpet fitting business. The T&Cs are drafted on the assumption that the carpet fitter will not be supplying the carpets to be fitted, although the carpet fitter may be supplying other materials, such as tacks, gripper sticks, door rods and underlay. The template may be used by businesses that serve the consumer market, ...

11. Electrical services terms and conditions

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This documents contains standard T&Cs for the provision of electrical services. In particular, it may be suitable for an electrician business. The document incorporates special provisions dealing with the services to be provided, the making and cancellation of appointments, requirements imposed on the service provider with respect to personnel, materials supplied by the service provider, the premises of the customer, obligations of the customer ...

12. Painting and decorating services terms and conditions

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This document is designed to be used by a painting and decorating business, as its standard terms and conditions for customers. It is suitable for use in relation to both business customers and consumers. It includes provisions covering the supply of paints, primers, wall coverings, treatments and other decorating materials by the supplier to the customer. This decorator terms and conditions documents is designed to ...

13. Plastering services terms and conditions

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This is our standard plasterer's T&Cs document. It is designed to cover indoor and outdoor plastering and rendering services, whether supplied to business customers, consumers or both. The plastering contract can easily be adapted to suit the particular circumstances of your business. Accompanying the plastering terms and conditions is a skeleton statement of work. This may be used to specify the particular details ...

14. Plumbing services terms and conditions

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These plumbers' terms and conditions are suitable for use in relation to a wide range of plumbing services, and can be used with business customers, consumers or both. They are designed to be flexible enough to cover one-off jobs or ongoing engagements. The plumbing contract terms include a wide range of protections for the service provider. For example, there are optional provisions to deal ...

15. Tiling services terms and conditions

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This document is a set of standard T&Cs of business for a tiler or tiling services business. It can be used in relation to business customers, both large and small, as well as domestic customers. A wide range of optional provisions are included in the document, allowing for easy adaptation. For example, the T&Cs include optional clauses in respect of the making and ...

16. Maintenance services terms and conditions

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This document is designed for use in respect of the maintenance of tangible items, such as equipment and hardware. It should not be used in respect of intangibles, such as software and data. With this document, you can create standard terms of business for a company (or sole trader) providing equipment or hardware maintenance services. The document is flexible, allowing for both B2B and B2C ...

17. Informational website terms and conditions

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This document has been designed to govern and regulate the use of a website that publishes information for users. An optional provision relating to the publication of an RSS feed is included. These T&Cs do not include provisions covering user accounts or user content. If your website will include either, you should consider our standard or premium website T&Cs documents. Moreover, these T& ...

18. Web design and development terms and conditions

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Each of these terms and conditions templates comes in two main parts. First, a statement of work, which can be used by the parties to the contract to specify the technical and commercial deal: what is being produced and what is being paid? Second, a set of legal terms and conditions that define the parties' core obligations and allocate responsibilities and liabilities as appropriate.

19. Table booking terms and conditions

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These terms and conditions are designed to be used in relation to an online table reservation system for a restaurant or similar establishment. The terms and conditions may also be used with respect to bookings made over the telephone or in person – but in these cases, if you want the terms and conditions to be enforceable, you will need to ensure that the person making ...

20. Blog terms and conditions

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This document can be used in connection with blogs and blog-based websites, providing that the blog or website is free to use. Most blogs allow for the publication of user content, typically in the form of comments attached to blog posts. The publication of user content creates legal risks for the website operator. For instance, user content many infringe copyright or contain defamatory material. ...

21. Business website terms and conditions

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This document has been created for business brochure websites, and is suitable for the websites of both small and large businesses. It includes all the standard provisions in our generic website T&Cs documents, which cover such matters as acceptable use, user content, disclaimers of liability and disclosures mandated by statute. In addition, a set of special provisions are included, which relate specifically to business ...

22. Online shop terms and conditions

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These terms and conditions can be used to regulate the relationship between a web store operator and users of that web store. They should be used in combination with terms and conditions governing the sale of products, and a website privacy policy. This document is an adapted version of our standard website terms and conditions document. It includes all the main provisions of that standard ...

23. School website terms and conditions

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Most schools now have a website, but many do not have adequate legal documentation. This template has been designed to make the creation of terms and conditions for a school website easy. The template includes provisions dealing with copyright in the website, acceptable use of the website and liability in relation to the use of the website. The template assumes that the website does not ...

24. Club website terms and conditions

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A website can be a great asset for a membership-based club; and all club websites should incorporate appropriate terms and conditions of use. Club websites may serve a range of functions: promoting the club to potential members; encouraging and facilitating new membership applications; helping with club administration; and allowing club management to communicate with the membership. More sophisticated club websites will also allow members ...

25. Digital store terms and conditions

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These terms and conditions are designed to cover the use of a digital store - that is, the use of a website that sells downloadable digital products. To be clear, this document does not cover the sale and licensing of digital products, as to which see our range of download terms and conditions. This document is suitable for use in relation to digital stores selling a ...

26. Graphic design terms and conditions

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This document contains terms and conditions for the provision of graphic design services. It has been drafted to take particular account of the interests of the services provider, and accordingly may be a good basis for preparing the standard terms of trading of a graphic design business. The document's treatment of intellectual property in the designer's work product is relatively flexible. The intellectual ...

27. Terms and conditions of supply

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These terms and conditions cover the sale and supply of physical products by one business to another. The core obligations in the agreement cover the manner of supply or collection, responsibility for transportation and insurance, the passage of title and risk, customer obligations in relation to onward sales, and charges. These terms and conditions should not be used in relation to B2C contracts.

28. Writing services terms and conditions

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Many businesses engage external agencies to produce written works. For instance, web content and informational copy may be produced by such agencies. This terms and conditions template is designed to cover the provision of writing services by one business to another. (It is unsuitable for use in relation to B2C contracts.) One of the key issues with this sort of contract is the treatment of ...

29. Photography terms and conditions

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Contracts between photographers and their clients should define the scope of the photographer's obligations and provide for the ownership - and in appropriate cases licensing - of the copyright and other intellectual property rights in the photographs produced in the course of the contract. Each of these templates is designed to help a photographer or photography services business to create standard terms and conditions covering these core issues. Each also includes a range of optional provisions, which may be adapted or excluded as necessary for the particular circumstances in which the template is used.

30. Home tutoring terms and conditions

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This tutoring agreement template has been designed for businesses that provide training and tutoring to individuals at home or other consumers. If you will be supplying tutoring services to businesses rather than consumers, you should consider our B2B tutoring contract document. The terms of business include a provision allowing the service provider to cancel a teaching session where "personnel illness or shortage" makes the running ...

31. Business training terms and conditions

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These terms and conditions are designed to cover training services provided to businesses. They should not be used for training services provided to domestic customers. The document in particular protects the interests of the services provider, and accordingly is suitable for use in the creation of standard terms for a training services business. Special provisions are included in the terms and conditions in respect of ...

32. Bookkeeping terms and conditions

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These T&Cs are designed for a bookkeeping services business to use as its standard terms of trading. The T&Cs are, as at the date of drafting, broadly consistent with the codes of ethics and rules promulgated by the principal bookkeeping industry bodies in the UK, namely the Institute of Certified Bookkeepers (ICB), the International Association of Book-keepers (IAB) and the Association of ...

33. Translation services terms and conditions

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These are standard terms and conditions for a business providing translation services. The terms and conditions include warranties from the client in relation to the source material. For instance, the client warrants that the source material will not infringe any third party rights. Subject to this client warranty, the translator warrants that the translation will not infringe any third party rights. This document assumes that ...

34. Terms and conditions for the supply of services

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These documents establish the legal basis upon which services are supplied to a customer. All versions cover the standards that the services must meet, customer obligations and responsibilities, deliverables and intellectual property rights in deliverables, rules regarding customer premises and customer-supplier materials, financial matters, confidentiality, data protection and much else besides. Many of the provisions in these documents are optional, allowing for great flexibility.

35. Affiliate website terms and conditions

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This affiliate website terms and conditions template may be used by owners of websites that produce income by means of affiliate links. This document is concerned with the legal relationship between the affiliate and users of the website; it is not meant to regulate the legal relationship between the affiliate and third party merchants. The template allows for the creation of terms and conditions crafted ...

36. Legal website terms and conditions

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There is a great deal of legal information on the web. Much of this information is published on websites with a legal focus, whether those of law firms, barristers' chambers, NGOs, legal journals, legal support businesses or individual lawyers. The legal information comes in many forms: subject introductions, summaries of statutes, case reports, professional practice notes, academic analysis, and so on. One risk that almost ...

37. News website terms and conditions

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News websites come in many shapes and sizes, from generalist newspaper sites with millions of readers to specialist journals covering a very particular area or field. This terms and conditions template has been designed to deal with the specific legal issues that commonly affect such websites. The template includes special clauses covering: the representation of different viewpoints on a website, reader comments and RSS news ...

38. Medical website terms and conditions

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This template may be used to create the terms and conditions for a medical information website. The medical information may be wholly or partially unavailable to unregistered users. However, the template is unsuitable for websites requiring users to pay for access to the information. The publication of medical information carries with it special risk. A reader might refrain from seeing a doctor, stop taking medication ...

39. End user licence agreement

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This document is an end user licence agreement (EULA) for software. It sets out the rights and obligations of the licensor on the one hand, and of the customer or user on the other. The document may be adapted for use where the licence is being agreed upon purchase/opening (shrink-wrap), download (Web-wrap) or installation (click-wrap). The document may be used for ...

40. Email marketing terms and conditions

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Email marketing is an important component of a comprehensive online marketing strategy, allowing as it does direct access to interested customers and prospects. However, there are risks with email marketing. Laws regulate the sending of bulk/commercial emails, and also the processing of personal data, which can include email addresses as well as individual names. With respect to personal data processing, this document has been ...

41. Social media marketing terms and conditions

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Social media marketing includes a range of different activities. For instance: online account creation and management, content creation, content publication, content promotion and analytics. These terms and conditions provide a legal framework for these sorts of services. The scope of social media marketing services will vary greatly from contract to contract. For this reason, the scope of the services is to be set out in ...

42. SEO terms and conditions

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This document may be used to create standard terms of business for an individual, partnership or company offering search engine marketing (SEM) services. SEO services present risks for both the service provider and the customer. The service provider, for instance, will need a certain amount of cooperation from the customer; without adequate cooperation, it may be very difficult for the service provider to get results. ...

43. Digital content distribution terms and conditions

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Where digital content is supplied by a website user to a website operator for resale, the legal basis of the parties' relationship should be set down in writing. That is the purpose of these terms and conditions. A licensing clause is included in the terms and conditions, setting out the basis upon which the website operator may use the digital content, and also the basis ...

44. Website hosting terms and conditions

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These website hosting terms and conditions set out the basis upon which a business may provide B2B hosting in relation to a particular website or websites. A skeleton services order form is provided with the terms and conditions. This document - which may be online or offline - should contain all the contract variables. These variables may include the identity of the hosted website(s), the technical ...

45. Health and fitness website terms and conditions

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The health and fitness niche presents some special risks for website operators. This terms and conditions template is designed both to help operators to comply with the law relating to the operation of a website and to manage those special risks. For example, all forms of exercise may lead to injury, and for some forms of exercise the risk of injury is non-negligible. If ...

46. WiFi terms and conditions

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This WiFi terms and conditions document can be used to regulate the use of a public WiFi service, such as a service offered by a restaurant or cafe. The terms and conditions assume that the service will be provided free-of-charge. If the service is chargeable, you may need additional clauses. A brief "fair use" policy is included in the document. The fair use ...

47. Review website terms and conditions

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These T&Cs have been designed for websites the core purpose of which is the publication of reviews. The reviews may be of products, services, locations, events or artistic works. The T&Cs include detailed provisions relation to the supply of reviews, their licensing and their content. In addition, they include all the standard provisions from our generic website T&Cs documents, covering such matters ...

48. Lead generation website terms and conditions

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One of the main goals of a typical business website will be the generation of commercial leads. Most business websites will aim to generate leads for the business that operates/publishes the website; but some websites will aim to generate leads for third party businesses. In this case, the business generating the leads will usually be compensated in some way for the provision of leads ...

49. Social network terms and conditions

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This is a T&Cs template for social network websites. It should be used to indicate a website's rules and policies, and the rights and obligations of those who use the website. T&Cs based on the template provide a limited licence to social network users, who are permitted only to view, download to a web browser cache and print pages from the social ...

50. Q&A website terms and conditions

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A Q&A website allows users to publish questions, with the questions then being answered by designated experts or by other users, or by some combination of experts and users. Whether a Q&A website is very general in nature (eg Yahoo Answers) or limited to a particular niche (eg the SEQ Legal Q&A), the website will face a similar set of legal issues, ...