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Free anti-spam policy

Anti-spam policies are used by service providers to set out their policies in relation to unwanted commercial communications, commonly known as spam.

Whilst spam filters, whitelists/blacklists and other technical measures are important anti-spam tools, formal anti-spam policies also help, demonstrating that the service provider takes spam issues seriously, and potentially creating legal rights and obligations in relation to service misuse.

This anti-spam policy document opens with a definition of spam ("unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose"), and an assertion that the operator does not tolerate spam.

The policy covers the operator's own spam filtering and reporting systems, the improper use of messaging facilities by users, and the sending of commercial messages by the service provider.

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Free anti-spam policy contents

  1. Introduction: what is spam?; zero tolerance for spam.
  2. Credit: docular credit (free anti-spam policy); free documents licensing warning.
  3. Spam filtering: automated spam scanning; spam reports and blacklisting.
  4. Spam filtering issues: spam filtering errors; action to be taken if legitimate message filtered; reduce risk of spam false positives.
  5. User spam: user messaging facility; no user spam; document governing messaging facility.
  6. Receipt of unwanted messages from us: unwanted service provider messages: action to take.
  7. Variation: variation by publishing new version on website.
  8. Our details: website operator name; place of business; contact information.
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