Anti-spam policy

If you are operating a website or running a service that may be exploited by spammers, then you should consider publishing a formal anti-spam policy. This short policy document covers the basics.

First, it includes a definition of spam, and provides that the website operator / service provider does not tolerate such spam.

Second, it outlines the technical measures used by the operator / provider in relation to spam.

Third, it highlights particular issues that may be associated with those technical measures - such as filtering failures and loss of messages.

Fourth, user spam is expressly prohibited.

Fifth, the policy invites users to contact the operator / provider in the event that they receive a message from the operator / provider that seems to amount to spam.

Finally, provisions covering variation of the policy are included.

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Anti-spam policy contents

Introduction: what is spam?; zero tolerence for spam.
Spam filtering: automated spam scanning; spam reports and blacklisting.
Spam filtering issues: spam filtering errors; action to be taken if legitimate message filtered; reduce risk of spam false positives.
User spam: user messaging facility; no user spam; document governing messaging facility.
Receipt of unwanted messages from us: unwanted service provider messages: action to take.
Variation: variation by publishing new version on website.
Our details: website operator name; place of business; contact information.

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Version	1.1
First published	1 Sep 2016
Last updated	29 Aug 2020
Law	English law and EU law
Language	English (UK)
^†Word count	750
^†Template pages	1

† These figures are approximations.

Internet law Internet and ecommerce Web services Web marketing Advertising and marketing Online legal notice Policy

Anti-spam policies

Free anti-spam policy

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