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Anti-spam policy

If you are operating a website or running a service that may be exploited by spammers, then you should consider publishing a formal anti-spam policy. This short policy document covers the basics.

First, it includes a definition of spam, and provides that the website operator / service provider does not tolerate such spam.

Second, it outlines the technical measures used by the operator / provider in relation to spam.

Third, it highlights particular issues that may be associated with those technical measures - such as filtering failures and loss of messages.

Fourth, user spam is expressly prohibited.

Fifth, the policy invites users to contact the operator / provider in the event that they receive a message from the operator / provider that seems to amount to spam.

Finally, provisions covering variation of the policy are included.

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Anti-spam policy contents

  1. Introduction: what is spam?; zero tolerence for spam.
  2. Spam filtering: automated spam scanning; spam reports and blacklisting.
  3. Spam filtering issues: spam filtering errors; action to be taken if legitimate message filtered; reduce risk of spam false positives.
  4. User spam: user messaging facility; no user spam; document governing messaging facility.
  5. Receipt of unwanted messages from us: unwanted service provider messages: action to take.
  6. Variation: variation by publishing new version on website.
  7. Our details: website operator name; place of business; contact information.
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