Supply of services law

These services agreements may be used with respect to B2B services where the parties will sign a copy of the agreement and no special regulations (eg financial services regulations) apply to the services. A range of optional clauses allow the agreements to be adapted to cover a range of different services. Those optional clauses cover such matters as customer co-operation, deliverables, customer premises, customer-supplied materials, intellectual property rights and expenses. Mutual confidentiality clauses are included alongside a GDPR-style data processor clause.

These documents establish the legal basis upon which services are supplied to a customer. All versions cover the standards that the services must meet, customer obligations and responsibilities, deliverables and intellectual property rights in deliverables, rules regarding customer premises and customer-supplier materials, financial matters, confidentiality, data protection and much else besides. Many of the provisions in these documents are optional, allowing for great flexibility.

A framework agreement allows the parties to define the structure and terms of particular orders. Typically, an initial order will be entered into at the time of signature of the framework agreement, with subsequent orders being agreed by the parties as and when required. These framework subcontractor agreements are designed primarily to protect the interests of the business engaging the subcontractor, rather than the subcontractor. They include an order procedure, general clauses on the provision of services, non-solicitation clauses and confidentiality clauses.