IT support terms and conditions (basic)

IT support terms and conditions (basic) contents

1. Definitions: definitions.
2. Term: commencement of term; end of term.
3. Support Services: IT support services provision; standard of support services; suspension of support services.
4. Product supply: obligation to supply products; products to be delivered; products to be collected; passage of title to products.
5. Third Party Software supply: obligation to supply third party software; third party software to be supplied in executable format; supply of third party software licence; third part software licensing responsibility; third party software rights and obligations in licence; compliance with third party software licence terms; third party software licence privity.
6. Customer
   obligations: general second party obligations; access to computer systems.
7. Charges: obligation to pay charges; time-base charges limitations; amounts inclusive or exclusive of VAT; variation of charges.
8. Payments: issue of invoices; time for payment of charges following invoice; payment methods; interest on late payments; interest on late payments.
9. Data protection: compliance with data protection laws; warranty of
   Customer
   's right to disclose personal data (GDPR); details of personal data processed by 
   the Provider
    (GDPR); purposes of processing of personal data by 
   the Provider
    (GDPR); duration of personal data processing by
   Provider
   (GDPR); personal data processed by
   Provider
   on instructions (GDPR); authorised international transfers of personal data (GDPR); informing 
   Customer
    of illegal instructions (GDPR); personal data processed by
   Provider
   as required by law (GDPR); confidentiality obligations on
   Provider
    persons processing personal data (GDPR); security of personal data processed by 
   Provider
    (GDPR); appointment of sub-processor by
   Provider
   (GDPR); authorisation for
   Provider
   to appoint sub-processors (GDPR);
   Provider
    to assist with exercise of data subject rights (GDPR);
   Provider
    to assist with compliance (GDPR); obligation to notify 
   Customer
   of personal data breach (GDPR);
   Provider
    to provide data protection compliance information (GDPR); deletion of personal data by 
   Provider
    (GDPR);
   Provider
    to allow audit (GDPR); changes to data protection law.
10. Warranties: first party general warranties;
    Customer
    warranty of authority; exclusion of implied warranties and representations.
11. Limitations and exclusions of liability: caveats to limits of liability; interpretation of limits of liability; no liability for loss of profits; no liability for loss of revenue; no liability for loss of use; no liability for loss of opportunities; no liability for loss of data or software; no liability for consequential loss.
12. Termination: termination by either party without cause; termination by either party upon breach; termination upon insolvency.
13. Effects of termination: surviving provisions upon termination; termination does not affect accrued rights; charges on termination of contract.
14. Subcontracting: no subcontracting without consent; subcontracting permitted; first party responsible for subcontracted obligations.
15. General: no waiver; severability; variation written and signed; no assignment without written consent; no third party rights; entire agreement; governing law; exclusive jurisdiction.

SCHEDULE 1 (DATA PROCESSING INFORMATION)

1. Categories of data subject: prompt for categories of data subject.
2. Types of Personal Data: prompt for types of personal data.
3. Purposes of processing: prompt for personal data processing purposes.
4. Security measures for Personal Data: prompt for security measures for personal data.
5. Sub-processors of Personal Data: prompt for identifying sub-processors of personal data.

STATEMENT OF WORK