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Free delivery policy

This free delivery policy has been designed for use in conjunction with our T&Cs of sale documents.

The purpose of this free delivery policy is to set out the detailed rules which an online seller of goods will follow when delivering goods that have been ordered from a website.

The delivery policy covers methods of supply, times for dispatch / delivery, and so on. It may be used as a legally-binding document or more informally.

The free delivery policy has been written with B2C and small-scale B2B transactions in mind; it may not be suitable for large-scale B2B transactions.

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Free delivery policy contents

  1. Credit: docular credit (delivery policy); free documents licensing warning.
  2. Introduction: delivery policy purpose; legal status of policy.
  3. Free delivery: free delivery criteria; non-free deliveries.
  4. Geographical limitations: country delivery list; ad hoc delivery to other countries.
  5. Delivery methods and periods: delivery methods and periods; commencement of delivery period; delivery periods indicative; fraud screening checks may delay delivery.
  6. Delivery charges: delivery charges notification; factors affecting delivery charges; delivery charges list.
  7. Delivery tracking: delivery tracking available; how to track a delivery.
  8. Receipt and signature: deliveries requiring signature; notification before delivery.
  9. Additional deliveries: number of additional delivery attempts.
  10. Collection: collection of products.
  11. Delivery problems: contact operator regarding problems; re-delivery charges; defining fault upon failure to deliver.
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