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1. Anti-spam policies

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Our anti-spam policy template come in free and paid versions, with a Docular credit included in the former but not the latter. The policies include a broad definition of "spam", warnings about spam filters, prohibitions on user spam and information about receipt of unwanted messages.

2. Software support agreements

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These software support agreements cover the provision of a helpdesk or other contact mechanism, through which the customer (or the customer's users) can access help, advice and assistance in relation to the software in question, and report bugs and other issues with the software. All of the software support agreements incorporate a set of optional service level commitments relating helpdesk availability, response times and resolution times.

3. Software maintenance agreements

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These software maintenance agreements are designed for use in circumstances where a software vendor will provide maintenance services with respect to its own software. Each agreement differentiates between minor updates and major software upgrades. A service level agreement attached as a schedule contains detailed provisions concerning when and how the software will be updated or upgraded.

4. SaaS agreements

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These are software-as-a-service (SaaS) agreements designed to regulate the legal relationship between a provider of hosted or cloud software on one hand and its business customers on the other hand. These SaaS agreements can be used where the parties are likely to be negotiating the specific provisions of the contract. If terms will be imposed by the services provider upon the customer, and the customer will have no opportunity to suggest alternative terms, then you should consider our SaaS terms and conditions (or, for highly commodified or consumer-oriented services, cloud services terms and conditions) instead.

5. Web design and development agreements

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Under these web design and development agreements, the developer has an obligation to create a website or web application on behalf of the customer, and either assigns or licenses the copyright in that website or web application to the customer. In consideration for the provision of the services and the assignment or licence, the customer must pay the agreed charges to the developer. In addition, the customer may be obligated to provide assistance to the developer and to provide text, images and other materials to the developer for use in the project.

6. IT support terms and conditions

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These terms and conditions should be used in relation to general IT support services provided to businesses. They are not suitable for use in relation to contracts with consumers. All these templates include an optional data protection clause to help services providers who are acting as processors (rather than controllers) comply with their obligations under data protection law.

7. Specialised non-disclosure agreements

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These templates have been created from our general non-disclosure agreements, with adaptations designed for the particular purposes of the documents - namely, the protection of information disclosed in the context of: (a) discussions regarding an invention; (b) a proposed business venture; (c) pitching of a media concept discussion; and (d) the appointment of a web designer.

8. Prize competition rules

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This is a set of rules designed to regulate an online prize competition. The rules take into account both the rules of English law relating to prize competitions, and the CAP rules related to prize promotions. The rules are relatively flexible, and may be suitable for use in relation to a range of different types of online competition. You should always take care to ensure ...

9. Assignment of rights in a website

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If you need to assign the copyright and other unregistered intellectual property rights in a website from one person (or company) to another person (or company) you should consider this document. Based on our standard copyright assignment, the subject matter of the transfer is designated using two key definitions: "Excluded IP" refers to the intellectual property rights that are reserved; and "Assignment IP" refers to ...

10. Assignment of rights in software

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Using this assignment document, you can transfer the copyright in a computer program or piece of software from the existing owner to a new owner. In addition, the document can also be used to transfer other unregistered intellectual property rights subsisting in the computer program (for example, database rights) alongside the copyright. Although software itself is not usually protected by moral rights, other works incorporated ...

11. Web design and development terms and conditions

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Each of these terms and conditions templates comes in two main parts. First, a statement of work, which can be used by the parties to the contract to specify the technical and commercial deal: what is being produced and what is being paid? Second, a set of legal terms and conditions that define the parties' core obligations and allocate responsibilities and liabilities as appropriate.

12. Affiliate website terms and conditions

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This affiliate website terms and conditions template may be used by owners of websites that produce income by means of affiliate links. This document is concerned with the legal relationship between the affiliate and users of the website; it is not meant to regulate the legal relationship between the affiliate and third party merchants. The template allows for the creation of terms and conditions crafted ...

13. Software support and maintenance agreements

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These documents make a clear distinction between support services and maintenance services. Two separate service level agreements are provided as schedules, one for support and the other for maintenance. The support provisions cover the provision of a helpdesk, response and resolution times, and limits on support services. The maintenance provisions cover notification of updates and upgrades, the provision and/or application of updates and upgrades, an the consequences of failing to apply an update or upgrade. In addition, all the documents include a GDPR-friendly data processing clause.

14. Email marketing agreement

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This email marketing agreement can be used in relation to three different kinds of email marketing service. First, where a service provider is actively managing a campaign for the customer. Second, where the service provider is making available a platform to allow the customer to conduct their own campaigns. Third, where both types of service are being provided. Different legal issues affect the different types ...

15. Email marketing terms and conditions

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Email marketing is an important component of a comprehensive online marketing strategy, allowing as it does direct access to interested customers and prospects. However, there are risks with email marketing. Laws regulate the sending of bulk/commercial emails, and also the processing of personal data, which can include email addresses as well as individual names. With respect to personal data processing, this document has been ...

16. Social media marketing agreement

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This social media marketing agreement has been designed to regulate the relationship between a provider of social media marketing services and a client for those services. The core definition of social media marketing services included in the agreement covers: (i) content production, publication, distribution and promotion; (ii) online account creation and management; and (iii) analytics. The exact services to be provided under a particular contract ...

17. Social media marketing terms and conditions

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Social media marketing includes a range of different activities. For instance: online account creation and management, content creation, content publication, content promotion and analytics. These terms and conditions provide a legal framework for these sorts of services. The scope of social media marketing services will vary greatly from contract to contract. For this reason, the scope of the services is to be set out in ...

18. SEO agreement

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Search engine marketing (SEM) has come a long way since the days when a handful of meta-tags and a scattering of directory entries amounted to a useful service. Nowadays, SEM works best as part of an integrated marketing strategy, and the service provider's responsibilities do not end when the user clicks on a link in the search engine results pages. This agreement has ...

19. SEO terms and conditions

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This document may be used to create standard terms of business for an individual, partnership or company offering search engine marketing (SEM) services. SEO services present risks for both the service provider and the customer. The service provider, for instance, will need a certain amount of cooperation from the customer; without adequate cooperation, it may be very difficult for the service provider to get results. ...

20. Domain name licence agreement

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Under this agreement one party may permit another to use a domain name for an agreed period or an indefinite period. The party that owns the domain name, the licensor, gives certain assurances to the licensee that the domain name will remain available to the licensee during the term of the agreement. The other party, the licensee, gives undertakings that it will not use the ...

21. Website hosting agreement

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This is a hosting agreement for particular websites. Under this agreement, one party (the host) agrees to provide web hosting services in relation to a particular website or websites of the other party (the customer). The technical details of the hosting should be set out in the schedule to the agreement. The hosting agreement is suitable for customers that are businesses; it is not suitable ...

22. Website hosting terms and conditions

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These website hosting terms and conditions set out the basis upon which a business may provide B2B hosting in relation to a particular website or websites. A skeleton services order form is provided with the terms and conditions. This document - which may be online or offline - should contain all the contract variables. These variables may include the identity of the hosted website(s), the technical ...

23. Website contributor agreements

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These contributor contracts share the same core provisions. The contributor has an obligation to deliver the agreed contributions to the website operator, and to license or assign the intellectual property rights in those contributions to the operator. The contributor also warrants that the contributions will not create legal difficulties for the operator. The contracts take account of the possibility that the contributor may be using source material provided by the operator, and in these cases the operator will be responsible for such source material. Confidentiality obligations protecting the operator are also included in all the contracts.

24. Domain name sale agreement

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This agreement may be used in relation to the sale of a domain name, or a collection of domain names, by one person or company to another. The agreement includes provisions allowing for the price to be held in escrow by a third party, pending the completion of the transfer of the domain name. Different domain name extensions are regulated by different bodies and you ...

25. Lead generation website terms and conditions

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One of the main goals of a typical business website will be the generation of commercial leads. Most business websites will aim to generate leads for the business that operates/publishes the website; but some websites will aim to generate leads for third party businesses. In this case, the business generating the leads will usually be compensated in some way for the provision of leads ...

26. Blog, affiliate and digital store terms and conditions

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These terms and conditions have been created for websites that include a blog, affiliate links and offer digital downloads for sale. The terms and conditions are an amalgamation of the provisions from three of our other website terms and conditions documents. First, they include provisions from our blog terms and conditions, notably those relating to user content and RSS feeds. Second, they include provisions from ...

27. Directory website terms and conditions

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Each of these documents has been created for use on a directory website: that is, a website giving businesses or other organisations the opportunity to publish information about themselves in some pre-defined listing format. The terms and conditions come in three favours: the first is suitable for websites with only free directory listings; the second is suitable for websites with only paid directory listings; and the third is suitable for websites with both free and paid directory listings.

28. SaaS terms and conditions

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These terms and conditions have been designed for business-to-business contracts for the provision of software-as-a-service (SaaS). Each document is accompanied by a services order form, which can be used online or offline, and which the parties must sign or otherwise agree in order to bring the contract into force. All versions are also accompanied by an acceptable use policy, setting out the detailed rules about the use and misuse of the service, and a GDPR-friendly data processing clause.

29. Directory and review website terms and conditions

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This template combines the provisions from our directory website terms and conditions and our reviews website terms and conditions. The directory provisions cover both free and paid directory listings, whilst the reviews provisions cover both expert and user reviews.

30. Web marketing terms and conditions

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Digital marketing services come in many shapes and sizes and these T&Cs are designed to cover a wide range of services. The marketing services that are covered in these T&Cs are: search engine marketing, social media marketing, PPC (and other online advertising) management, email marketing management, hosted email marketing services, the provision of content for websites and general marketing consultancy services. Attached to ...

31. Web marketing agreement

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This agreement has been designed to regulate the relationship between a provider of web marketing services and a customer. It deals with a wide range of different services, and for this reason is a relatively complex document. It can however be simplified during editing. The agreement has provisions covering: marketing consultancy, the supply of content for websites, email marketing (including the provision of a hosted ...

32. Web support and maintenance agreement

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This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

33. Web support and maintenance terms and conditions

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Support and maintenance services in relation to a website or websites may be provided under, and regulated by, these terms and conditions. The maintenance service that are contemplated in these terms and conditions may include the provision of minor updates to the website software, as well as the provision of major version upgrades. The support services that are contemplated in these terms and conditions may ...

34. Website advertising agreement

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The provision of an advertisement (or a set of advertisements) for publication on website (or a network of websites) gives rise to various legal issues. The purpose of this website advertising agreement is to help the parties to deal with those issues. The advertiser will want to know that the advertisements will be published as agreed. Moreover, the advertiser will want to ensure that the ...

35. Website advertising terms and conditions

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These T&Cs are designed to regulate the relationship between a business purchasing online advertisement publication services and the provider of those services. The T&Cs include obligations to provide the services, limitations upon the scope of the services, warranties relating to the services and the advertisements supplied by the advertiser, a licence from the advertiser to the service provider in respect of the advertisements, ...

36. Classifieds website terms and conditions

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These terms and conditions were created with advertising websites in mind: that is, websites that publish, as a core activity, classified advertisements or other similar kinds of advertisements. They can be used in relation to websites that offer free advertising in addition to paid advertising, but are unsuitable for websites that only offer free advertising. The key provisions of the terms and conditions relating to ...

37. Financial lead generation website terms and conditions

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This T&Cs template is designed for websites that generate leads for financial services businesses. The terms and conditions include a specific disclaimer concerning financial information. However, the document is not suitable for businesses conducting any activity that is regulated under financial services law. If you are uncertain whether you business is regulated, you should take specialist legal advice. The T&Cs also include provisions ...

38. Directory, review and advertising website terms and conditions

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This template combines the provisions from the following documents: our directory website terms and conditions, our reviews website terms and conditions and our classified ads website terms and conditions. As regards the directory, it allows for both free and premium directory listings. It also allows for both user and expert reviews. Advertisements on the website are assumed to be separate from directory listings. The template ...

39. Social directory, affiliate and advertising website terms and conditions

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This template combines the provisions of our terms and conditions templates for directory websites, social networking websites, affiliate websites and advertising websites. The provisions relating to directories cover both free directory entries and those for which a person seeking a listing must pay - although it is a straightforward matter to omit either the free listing provisions or the paid listing provisions. The social networking provisions ...

40. Hosting services agreement

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This is a relatively long and sophisticated hosting services agreement. It has been designed to cover the provision of web hosting, where the hosting services provider makes available web hosting resources to the customer, and the customer has some discretion as to the use of those resources. An optional service level agreement (SLA) is included as a schedule. The SLA can be used to set ...

41. Hosting services terms and conditions

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This set of terms and conditions may be used to define and regulate the relationships of a provider of web hosting services with its customers. Three of the key concepts used in the terms and conditions are the "hosting services", the "hosting account" and the "hosting platform". The hosting services may include shared hosting, virtual hosting and/or dedicated hosting; the hosting platform is the ...

42. Software support, maintenance and consultancy agreement

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This agreement covers three different types of service: software-related support services, the maintenance of software (including updates / upgrades), and general consultancy. Optional service level agreements (SLAs) for the support and maintenance are included as schedules to this document. The SLAs set out specific requirements in relation to the provision of those services. For example, the service provider may undertake to respond to support requests ...

43. Review, affiliate and advertising website terms and conditions

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It's not uncommon for a website to combine reviews, affiliate links and paid advertising. This terms and conditions document has been created for just such a website. The document combines provisions from our review website terms and conditions, affiliate website terms and conditions and classified advertising website terms and conditions. The document assumes that all payments made by users to the website operator in ...

44. Directory, affiliate and advertising website terms and conditions

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This template combines the provisions of our terms and conditions templates for directory websites, affiliate websites and advertising websites. The provisions relating to directories cover both free directory entries and those for which a person seeking a listing must pay - although it is a straightforward matter to omit either the free listing provisions or the paid listing provisions. The section covering affiliates is designed to ...

45. Directory and advertising website terms and conditions

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Website terms and conditions for an application offering free and/or paid directory entries, along with banner or other non-directory advertising space. In addition to clauses relating to the use of a website directory and the publication of advertisements, this template includes standard "terms of use" for a website. These standard terms of use cover, amongst other things: (i) the ownership of copyright and ...

46. Web services and photography agreement

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The services that are or may be covered by this agreement are web design and development, web hosting, web support and maintenance, web marketing and photography. The core of the document is a set of general terms and conditions that apply to all of the services. Provisions relating to particular services are set out in the schedules. Accordingly, if you wish to use this document, ...

47. Web services agreement

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This agreement may be used to cover some or all of the following services: website design and development, web hosting, support and maintenance in relation to websites, the provision of domain names and SSL certificates and marketing services relating to websites. The agreement consists of some general terms and conditions, which apply to all the services, together with a set of services schedules and a ...

48. Web services terms and conditions

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This terms and conditions templates covers a wide range of different web-related services. The core services covered are web development, web hosting, and web support services. In addition, the terms and conditions include schedules regulating domain name registration services, SSL certificate purchases and web marketing services. A skeleton statement of work is included with the terms and conditions. Each time the parties agree a ...

49. Master services agreement

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A master services agreement is a framework contract under which one business may supply a range of different services to another business. This template is designed specifically for the supply of IT-related services, licences and products. It has been structured to ensure maximum flexibility and is made up of 5 main elements. The first element is the master services agreement body. This relatively short ...