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From a lawyer's perspective, the key purpose of a website privacy and cookies policy is to help a website operator comply with data protection and cookies legislation. In the EU, that means compliance with the General Data Protection Regulation (GDPR), as well as the ePrivacy Directive and national implementing legislation; and in the UK, that means compliance with the UK's version of the ...

This is a website privacy policy template. It may be used in relation to many different types of website. The main purpose of a privacy policy is to help a website operator to comply with information disclosure obligations under data protection legislation. Across the EU, that means compliance with the General Data Protection Regulation (GDPR). Within the UK, the Data Protection Act 2018, which adapts ...

If you are licensing software and providing maintenance and support services to customers as part of the same package, you should consider this template. This software licence, maintenance and support agreement is flexible enough to be used with a wide range of licensing models, including where software is licensed on the basis of particular number of installations or concurrent users. The maintenance services covered include ...

This is a detailed template software-as-a-service or SaaS agreement designed to cover the provisions of software as a service to a customer. It is highly flexible, and includes many optional provisions - albeit at the cost of some complexity. This document extends our standard SaaS agreement template, including the following additional provisions: (i) an acceptance testing procedure; (ii) a change control procedure; (iii) ...

This privacy and cookies policy template has been designed for online stores selling goods, including B2B stores, B2C stores and those supplying goods both B2B and B2C. The policy sets out details of the processing of personal data by the online store in accordance with UK and EU laws concerning the protection of personal information - including the General Data Protection Regulation in both its UK ...

This data processing agreement has been designed to help data controllers to transfer personal data to data processors in a way that complies with the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and/or the GDPR as transposed into UK law. This agreement may be used to supplement a separate services contract, whether pre-existing or not. This basic document covers the specific ...

This software-as-a-service agreement template builds upon the provisions of the basic version. In addition to the provisions of the basic software-as-a-service agreement, this document includes: (i) an optional background section, where the parties can set out general information about the circumstances leading to the execution of the agreement; (ii) provision for the supply and licensing of data (including AI- ...

This premium software-as-a-service (SaaS) terms and conditions document contains all of the provisions in the standard version, but with a number of additions. The additions include: (i) provisions covering the formal acceptance of the system by the customer; (ii) provisions covering customisation work performed by the service provider; (iii) much more detailed contract management provisions; (iv) optional requirements relating to customer computer ...

This short-form agreement has been designed for use in relation to the provision of a business-to-business (B2B) software service. The core provisions of the agreement are similar to those in our standard and premium software-as-a-service (SaaS) agreements, but this document lacks many of the optional and extended clauses in those agreements. The document would usually be signed by or ...

This SaaS T&Cs template can be used to create professional legal documentation for software provided as a service. The template has been designed for business-to-business services, and should not be used in relation to customers who are consumers. Two different provisions concerning the entry into force of the SaaS T&Cs are included. First, the SaaS T&CS may be agreed by ...

A website privacy and cookies policy can have more than one purpose. From a lawyer's perspective, the primary concern is compliance with disclosure of data protection legislation. Across the EU, that means compliance with the General Data Protection Regulation (GDPR) and related legislation. In the UK, that means compliance with the UK's adapted version of the GDPR. However, there are also marketing and ...

This agreement can be used to enable the transfer of personal data from data processors to sub-processors in a way that complies - or may comply - with the GDPR or General Data Protection Regulation (Regulation (EU) 2016/679) and/or with the GDPR as transposed into UK law. This document can sit alongside a services agreement, and can be used to supplement a services agreement ...

This privacy and cookies policy template has been adapted for websites that earn money by passing leads or prospects to third party suppliers or service providers. Generating leads inevitably involves the collection of personal data. Typically, a lead generation website will collection users' names, email addresses, postal addresses and telephone numbers, as well as information about the products or services that they have an interest ...

This is a short-form software-as-a-service (SaaS) terms and conditions template, with accompanying support services provisions. The document sets out the basis upon which a customer may use a hosted software system. Rights of usage are expressed both positively, stating what the customer is permitted do do, and negatively, with a list of limitations and prohibitions. Usage may optionally be governed by ...

This is a personal data breach notification policy, which sets out the procedures to be followed by a business in the event that personal data stored or processed by the business is subject to a breach. The policy has been created with SMEs in mind. The policy is designed to aid compliance with the General Data Protection Regulation or GDPR, and takes account of the ...

This document can be used to create terms and conditions for a services marketplace website - that is, a website that enables users to come together to buy and sell services. The marketplace operator is not intended to be a party to the specific contracts between service providers and customers. Payments by service providers to the marketplace operator may take the form of fees and/or ...

This mutual non-disclosure agreement (NDA) protects both parties by providing that neither may disclose the other's confidential information. This is the premium version of our non-disclosure agreement template and as such is more comprehensive than our standard version, incorporating a wider range of provisions and addressing a wider range of circumstances. When might you want to use this NDA? If two businesses ...

This document has been created for business brochure websites, and is suitable for the websites of both small and large businesses. It includes all the standard provisions in our generic website T&Cs documents, which cover such matters as acceptable use, user content, disclaimers of liability and disclosures mandated by statute. In addition, a set of special provisions are included, which relate specifically to business ...

This is a premium one-way NDA (non-disclosure agreement or confidentiality agreement) template, designed to protect the confidential information that one person discloses to another. It may be suitable for use in many different circumstances where confidential information is being disclosed. For example, this confidentiality agreement may be used in relation to the disclosure of an invention, a copyright work or a business idea, ...

This subcontractor agreement may be used where a business wishes to appoint a subcontractor to provide services (such as IT services), whether those services are in fact provided to that business or to the customers of that business. It is a framework agreement, inasmuch as the signature of the agreement itself does not create any services obligations. Instead, the document provides a framework through which ...

In the UK, the use of cookies on websites is regulated by the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended). Cookies are also affected by the General Data Protection Regulation. This policy can be used to help you comply with the information disclosure requirements in that legislation relating to cookies. The policy should be used in conjunction with, or as an element ...

For many consultancy arrangements, this standard agreement will represent a sensible compromise between legal certainty and protection on the one hand, and documentary complexity on the other. It builds on our basic consultancy agreement, without including all of the optional provisions of the premium consultancy agreement. Issues that are not covered in the basic document but are addressed in this standard document include: the provision ...

These website terms and conditions contain the core provisions usually required for free-to-use websites. In sophistication, this document sits between our website disclaimer and the premium website terms and conditions. In addition to the provisions in the website disclaimer, these terms and conditions cover: age limits on the use of the website; user registration and accounts; cancellation and suspension of those accounts; licensing ...

Our directory website terms and conditions are designed for use in relation to online listings services, especially those offering both free and paid listings. The T&Cs include detailed rules on what is (and what is not) permitted in the directory, covering both the content and the purpose of the submission. There is an express licence, setting out what the website operator is permitted to ...

Marketplace websites are those that enable users to come together to sell and purchase products. This terms and conditions document has been designed for such marketplaces, providing that the products in question are physical products. The marketplace-specific provisions in the terms and conditions are organised around the concepts of "stores" and "listings". Each seller may create one or more stores; and each seller may ...

This non-disclosure agreement will help protect confidential information that one person or organisation supplies to another. The core provisions of the agreement include a definition of confidential information, restrictions on the use and disclosure of that information, exceptions to those restrictions and rules regarding the treatment of that information upon termination of the agreement. This document is standard length, omitting some of the provisions ...

This is a mutual non-disclosure agreement which protects the information of both parties. Under the agreement, each party undertakes to keep the confidential information of the other party secret and not to disclose it except in defined, limited circumstances. Businesses may use a mutual non-disclosure agreement even where it is not certain that both parties will be supplying confidential information. There are two ...

This is a full-length software development, licence, support and maintenance agreement template under which the software is licensed to the customer. Although the software (or at least, some elements of the software) developed under this agreement will be developed for a particular customer, that customer does not own the copyright and other intellectual property rights in the software. Those rights stay in the hands ...

This is a T&Cs template for social network websites. It should be used to indicate a website's rules and policies, and the rights and obligations of those who use the website. T&Cs based on the template provide a limited licence to social network users, who are permitted only to view, download to a web browser cache and print pages from the social ...

This social media marketing agreement has been designed to regulate the relationship between a provider of social media marketing services and a client for those services. The core definition of social media marketing services included in the agreement covers: (i) content production, publication, distribution and promotion; (ii) online account creation and management; and (iii) analytics. The exact services to be provided under a particular contract ...

Subscription-based access to information, resources and tools is an common model for web-based businesses. For the services provider, subscriptions provide a predictable income stream; for the customer, subscriptions allow service access with low up-front costs. If the service is not what the customer expects or needs, then the subscription can simply be cancelled. The key features of a web-based subscription service ...

This management-level data retention policy should be used to codify the policies and procedures of an organisation in relation to the archiving and deletion of data. The driving force behind the adoption of many retention policies is the General Data Protection Regulation (GDPR), but the suggested drafting in this document covers non-personal as well as personal data. To make effective use of this ...

This data sharing agreement will help you to regulate the sharing of personal data by two companies or other organisations, where each party will act as an independent controller with respect to the shared data. Unlike in the case of controller-to-processor transfers, there is no mandated set of clauses which must be included in contracts that govern controller-to-controller transfers. Indeed, in ...

This document is an end user licence agreement (EULA) for software. It sets out the rights and obligations of the licensor on the one hand, and of the customer or user on the other. The document may be adapted for use where the licence is being agreed upon purchase/opening (shrink-wrap), download (Web-wrap) or installation (click-wrap). The document may be used for ...

Some products are sold both to business customers and consumers; and in some marketplaces, there is no benefit in operating separate B2B and B2C ecommerce websites. All else being equal, it is more efficient to operate a single website serving both types of customer. These terms and conditions of sale have been designed to regulate the sale of such products on such websites. From a ...

Consulting services come in many forms and vary in complexity. This basic consultancy agreement is designed for consulting engagements that fall at the simpler end of the spectrum. Matters covered by this agreement include the provision of services, the amounts to be paid by the customer, payment terms, warranties and limitations of liability. The agreement also includes an optional licence permitting the customer to use ...

Web designers and developers need to know the details of a project before quoting; but their clients are often concerned about disclosing their business ideas without any form of legal protection. Those ideas usually need to be disclosed before a full web design or development contract has been executed, so the client cannot usually rely upon confidentiality clauses in the designer's or developers T& ...

These terms and conditions can be used to regulate the relationship between a web store operator and users of that web store. They should be used in combination with terms and conditions governing the sale of products, and a website privacy policy. This document is an adapted version of our standard website terms and conditions document. It includes all the main provisions of that standard ...

These terms and conditions may be used with respect to a cloud-based software service supplied to businesses. The T&Cs are designed to be incorporated into an automated online sign-up procedure; they should not be used where the customer will expect to be in a position to negotiate the document. The terms and conditions are designed with the protection of the interests of ...

This consultancy agreement allows for a great deal of flexibility in the structuring of the legal relationship between the consultant and the client. It is particularly suitable for more complex arrangements involving valuable deliverables, IP licences or assignments, the disclosure of sensitive information and/or close cooperation between the parties. This premium agreement goes further than the standard version in relation to the definition of ...

This long-form consultancy terms and conditions document is highly flexible, and can be adapted to cover a very wide range of different consultancy arrangements. An outline statement of work is provided as an attachment to the terms and conditions, the idea being that whenever the customer wishes to order services from the consultant, a completed statement of work is agreed, which incorporates the terms ...

This terms and conditions templates covers a wide range of different web-related services. The core services covered are web development, web hosting, and web support services. In addition, the terms and conditions include schedules regulating domain name registration services, SSL certificate purchases and web marketing services. A skeleton statement of work is included with the terms and conditions. Each time the parties agree a ...

This template may be used to create terms and conditions to govern the sale of physical products, through a website, to consumers, under a contract governed by English law. The template does not make any assumptions about the types of products sold (although the sale of some types of products will of course be subject to special regulation, which will not be accounted for in ...

Under this referral partner agreement, a service provider may appoint another business to refer customers. In exchange for each referral, the service provider will pay commission to the referral partner. The agreement assumes that the service provider will operate some kind of referral tracking system, and that commission will be payable in respect of customers attributed to the referral partner by that system. There may ...

A master services agreement is a framework contract under which one business may supply a range of different services to another business. This template is designed specifically for the supply of IT-related services, licences and products. It has been structured to ensure maximum flexibility and is made up of 5 main elements. The first element is the master services agreement body. This relatively short ...

This affiliate website terms and conditions template may be used by owners of websites that produce income by means of affiliate links. This document is concerned with the legal relationship between the affiliate and users of the website; it is not meant to regulate the legal relationship between the affiliate and third party merchants. The template allows for the creation of terms and conditions crafted ...

This end user licence agreement (EULA) has been designed for software developers that publish applications for smartphones and similar devices. It can be used for both B2B and B2C software, and for both free and paid software, subject to the comments below on cancellation rights. The vast majority of smartphone apps are delivered to users through a distribution platform, such as the Google Play store. ...

This terms and conditions template has been designed for websites that offer content and/or functionality to businesses on a subscription basis. The terms and conditions allow for free subscriptions in addition to paid subscriptions. Moreover, they allow for different levels of paid subscription (to be described in detail elsewhere on the website). In some respects, these terms and conditions are similar to our cloud ...

This is a T&Cs-style consultant contract, which may be used for example in relation to management consultancy, business consultancy and/or IT consultancy services. The contract assumes that the specifics of any engagement will be recorded by the parties in another document, referred to in this template as a statement of work. A skeleton version of the statement of work is provided. This ...

This is the "premium" version of our website terms and conditions document, and is suitable for use on a wide range of websites. The document is an extended version of our "standard" website terms and conditions. It includes, over-and-above the standard document terms: an indemnity protecting the website operator; provisions regarding other websites; more sophisticated user content provisions; a trade mark clause; and ...

Digital marketing services come in many shapes and sizes and these T&Cs are designed to cover a wide range of services. The marketing services that are covered in these T&Cs are: search engine marketing, social media marketing, PPC (and other online advertising) management, email marketing management, hosted email marketing services, the provision of content for websites and general marketing consultancy services. Attached to ...

Under this mutual referral and commission agreement, each party may refer customers to the other party in consideration for the other party paying commission to the referring party. Limitations may be placed upon the scope of the referral rights. For instance, the rights of the referring party to market the services of the other party may be limited to a particular territory. Alternatively or in ...

A digital marketplace is a forum for users to buy and sell digital products. These terms and conditions have been designed to help website operators regulate the various legal relationships that arise out of the operation of such a marketplace. The document is not specific to one particular type of digital download, and may in principle be used for ebooks, audio files, video files, software ...

This agreement may be used to record the terms upon which a consultant is appointed by a client, where the consultant will be paid (in whole or part) on the basis of commission. This agreement is not suitable for employees, whether or not paid by commission. In addition to combining the provisions of our standard consultancy agreement with those of our commission agreement, this document ...

This document represents a compromise between the coverage and flexibility of the premium version of our software licence, support and maintenance agreement on the one hand, and the usability and simplicity of the basic version of that agreement on the other. The core provisions covering software licensing, software maintenance and software support are very similar across the three documents. The main differences lie in the ...

This full-length software development agreement is highly flexible. It contains a wealth of optional and alternative provisions, and can be adapted for use in a wide range of software development scenarios, including those involving corporate clients. The agreement assumes that the new intellectual property rights in code produced by the developers will be assigned (ie transferred) to the customer. However, pre-existing code ("framework ...

This terms and conditions document was created for subscription-based dating websites. Special provisions relating to dating include clauses requiring personal profiles to be accurate and kept up to date, and a disclaimer of liability in relation to the behaviour of other users of the website, whether on or off the website. Naturally, the website operator is not in a position to guarantee that other ...

Although software developers may jealously guard their source code, from time to time it may need to be disclosed to others. For example, a developer may be required to disclose source code to another developer who is quoting for the provision of development services; alternatively, source code may need to be disclosed as part of a security review. This source code licence agreement might equally ...

This is the most sophisticated version of our software development and maintenance agreement. It incorporates an assignment or transfer or intellectual property rights in the software to the customer. In addition, this version includes a separate licensing clause for framework software - that is, software owned by the developer that will not be assigned to the customer. In addition to the additional clauses relating to intellectual ...

This premium terms and conditions template is concerned with the B2B provision of general IT support services, which means that it should not be used in respect of customers that are consumers: for that purpose, please look out for our equivalent B2C document. IT support can cover a range of different services. This terms and conditions template has been designed to cover the following: (i) ...

The movement of educational and training services online, a long-term trend, has been greatly accelerated by COVID-19 pandemic. Rather than building their own software platforms, start-ups and SMEs generally make use of existing third party services to facilitate the provision of remote education and training. These terms and conditions have been designed with this kind of education and training offering in mind. ...

In creating this web design and development agreement, we have tried to balance flexibility with usability. This agreement includes all the provisions of the basic version of the agreement, and on top of that a range of optional provisions. However, it does not try to cover so much ground as the premium version of the agreement. The core provisions, which are also in the basic ...

This is a short-form software support services agreement template, designed with ease-of-use in mind. Although comparatively short, and optional service level agreement is included with the document as a schedule. This schedule may be used to provide detail about how the services will be provided. If you are looking for a more sophisticated document, please consider our standard and premium software support ...

Social media marketing includes a range of different activities. For instance: online account creation and management, content creation, content publication, content promotion and analytics. These terms and conditions provide a legal framework for these sorts of services. The scope of social media marketing services will vary greatly from contract to contract. For this reason, the scope of the services is to be set out in ...

This agreement has been designed to regulate the relationship between a provider of web marketing services and a customer. It deals with a wide range of different services, and for this reason is a relatively complex document. It can however be simplified during editing. The agreement has provisions covering: marketing consultancy, the supply of content for websites, email marketing (including the provision of a hosted ...

This agreement may be used to cover some or all of the following services: website design and development, web hosting, support and maintenance in relation to websites, the provision of domain names and SSL certificates and marketing services relating to websites. The agreement consists of some general terms and conditions, which apply to all the services, together with a set of services schedules and a ...

This email marketing agreement can be used in relation to three different kinds of email marketing service. First, where a service provider is actively managing a campaign for the customer. Second, where the service provider is making available a platform to allow the customer to conduct their own campaigns. Third, where both types of service are being provided. Different legal issues affect the different types ...

This non-disclosure agreement (NDA) is a lightly modified version of our "unilateral" NDA document, designed for use in relation to the disclosure of an invention and related information by an inventor to a potential industrial or commercial partner. Note that potentially patentable inventions should be kept confidential. A failure to do so may prevent the grant of a patent, or render a granted patent ...

This translation services terms and conditions template is designed to help translators - and other businesses providing B2B translation services - to establish their standard terms of business. Under the terms and conditions, the translator agrees to provide translation services and to assign or license its copyright in the translations to the client, and the client agrees to pay fees to the translator. The translation terms and ...

These terms and conditions were created with advertising websites in mind: that is, websites that publish, as a core activity, classified advertisements or other similar kinds of advertisements. They can be used in relation to websites that offer free advertising in addition to paid advertising, but are unsuitable for websites that only offer free advertising. The key provisions of the terms and conditions relating to ...

This is a hosting agreement for particular websites. Under this agreement, one party (the host) agrees to provide web hosting services in relation to a particular website or websites of the other party (the customer). The technical details of the hosting should be set out in the schedule to the agreement. The hosting agreement is suitable for customers that are businesses; it is not suitable ...

This document can be used to assign intellectual property rights - in other words, to transfer ownership of the intellectual property rights from one person to another. Those rights may be registered and/or unregistered rights. Registered rights include trade marks, patents and registered design rights. Unregistered rights include copyright and database rights. The rights may be assigned with or without a title guarantee. The default ...

This is a highly flexible and sophisticated web design and development agreement, suitable for use in a wide range of different situations. This agreement is based upon the standard version of our web design and development agreement, and includes all the provisions of that document. Additional provisions in this document cover the management of the software development project and a formal change control procedure (with ...

Just like real property, intellectual property may be transferred from one person to another. This document may be used to effect the transfer of copyright. In the legal jargon, such transfers are called assignments. This assignment of copyright may be used in connection with one specific type of copyright (eg literary copyright or artistic copyright) or alternatively may be used to assign a range of ...

Business venture discussions usually involve the exchange of confidential information such as business plans and financial data, and it is common for the parties to enter into a non-disclosure agreement to protect that information. This is a mutual or two-way agreement, protecting the information of both parties. The default provisions are mirror images, but the agreement can be adapted so that different rules ...

These T&Cs have been designed to regulate the relationship between a provider of cloud-based software services on the one hand, and a customer on the other, whether that customer is a business or a consumer. With respect to consumers, the T&Cs incorporate a distances selling clause setting out special rights of cancellation as mandated by law. These rights are not available to ...

A business's confidential information may include information enabling others to solicit the business's customers, suppliers, contractor or employees, and thereby cause damage to the business. For this reason, you should consider including specific non-solicitation provisions in your non-disclosure or confidentiality agreement. This is a unilateral (or one-way) template, and so it will only serve to protect the information and business ...

This document has been created for recruitment websites - that is, websites that bring together employers and jobseekers. The terms and conditions make a number of assumptions about the functionality of the website: that recruiters will pay for access to services (or at least some of the services); and that service will be free for jobseekers. However, the terms and conditions do not make many assumptions ...

Competitions are a great promotional tool for some types of website. They increase user engagement, and, with modern web technologies, can be organised and managed with relative ease. However, publishers do need to consider the legal implications of running online competitions. In many cases, the most critical legal issue is the avoidance of gambling legislation. If a competition is regulated under the Gambling Act 2005, ...

Under this agreement one party may permit another to use a domain name for an agreed period or an indefinite period. The party that owns the domain name, the licensor, gives certain assurances to the licensee that the domain name will remain available to the licensee during the term of the agreement. The other party, the licensee, gives undertakings that it will not use the ...

This is an adaptation of our standard consultancy T&Cs, with provisions designed for both consumers and business customers. The core clauses require the consultant to provide to the customer, during the term of the contract, consultancy services meeting some defined standard (eg "... with reasonable skill and care ..."). The details of the services should be defined in a separate statement of work. A skeleton statement ...

These T&Cs are designed to regulate the relationship between a business purchasing online advertisement publication services and the provider of those services. The T&Cs include obligations to provide the services, limitations upon the scope of the services, warranties relating to the services and the advertisements supplied by the advertiser, a licence from the advertiser to the service provider in respect of the advertisements, ...

This relatively straightforward agreement is designed to cover the development of software by a developer for a customer, the assignment of intellectual property rights in that software to the customer, and the provision of ongoing maintenance services - in the form of updates and upgrades - to the customer. The development services provisions include a fundamental obligation to provide the services (or to endeavour to provide the ...

Using this assignment document, you can transfer the copyright in a computer program or piece of software from the existing owner to a new owner. In addition, the document can also be used to transfer other unregistered intellectual property rights subsisting in the computer program (for example, database rights) alongside the copyright. Although software itself is not usually protected by moral rights, other works incorporated ...

These plumbers' terms and conditions are suitable for use in relation to a wide range of plumbing services, and can be used with business customers, consumers or both. They are designed to be flexible enough to cover one-off jobs or ongoing engagements. The plumbing contract terms include a wide range of protections for the service provider. For example, there are optional provisions to deal ...

This is a long-form software licensing agreement, designed to be used by software vendors and their customers. Under the agreement, the licensor grants to the licensee a right to use the software subject to certain express restrictions; the agreement does not transfer the ownership of any copyright in the software to the licensee. As well as the core software licensing provisions, many optional provisions ...

This is a standard-form software development agreement. It is designed to regulate the development of software by a developer and its supply to a customer. The agreement provides for an assignment of the copyright (and other intellectual property rights) in the software to the customer. This agreement is a longer version of our basic software development agreement. In addition to the provisions in that ...

This documents contains standard T&Cs for the provision of electrical services. In particular, it may be suitable for an electrician business. The document incorporates special provisions dealing with the services to be provided, the making and cancellation of appointments, requirements imposed on the service provider with respect to personnel, materials supplied by the service provider, the premises of the customer, obligations of the customer ...

This template is a variation on our subscription website T&Cs document and has been designed for websites offering training courses on a subscription basis. The course itself may be delivered by means of text, graphic materials, audio and/or video. The T&Cs assume that any audio and video materials will be streamed, although other materials may be downloadable. The T&Cs are suitable ...

This is a website disclaimer template. It may be suitable for use on simple websites that display information - but do not do much else. If your website has only static pages and a contact form, this template may be a good starting point for developing a website-specific disclaimer. It will not however be suitable for use in relation to all websites. For example, if ...

This document may be used to create standard terms of business for an individual, partnership or company offering search engine marketing (SEM) services. SEO services present risks for both the service provider and the customer. The service provider, for instance, will need a certain amount of cooperation from the customer; without adequate cooperation, it may be very difficult for the service provider to get results. ...

This is a short form B2B software licence template, in traditional "agreement" form. The central provision of the template is the licence itself. The licence may be limited to particular actions (eg installing or using the software), to particular dates (eg during the term of the agreement), to particular locations (eg within the UK) and/or to particular users (eg employees of the customer). The ...

This returns policy template gives customers the right to return products in those cases where a right of return is not mandated by law. Using the returns policy template, the seller can define the precise circumstances in which products may be returned and the procedure to be followed by customers when doing so. The policy can be used in relation to B2B and B2C sales. ...

These terms and conditions are designed to cover training services provided to businesses. They should not be used for training services provided to consumers (i.e. domestic customers). The business training terms and conditions is primarily concerned with protecting the interests of the services provider, and accordingly is suitable for use in the creation of standard terms for a training services business. However, the terms ...

This is a template commission, confidentiality and non-solicitation agreement. The template is suitable for use to document the payment of commission by one person to another in respect of a defined type of event. For example, commission may become payable upon the introduction or referral of a new customer. The agreement also includes distinct confidentiality and non-solicitation provisions. These provisions may be removed, ...

These T&Cs are designed for a bookkeeping services business to use as its standard terms of trading. The core provisions of the bookkeeping T&Cs cover the provision of services, the bookkeeper's professional obligations, the handling of client data and materials, the provision and licensing of any deliverables, intellectual property rights, charges, timesheets, payments, confidentiality, term and termination. The bookkeeping T&Cs are ...

This set of terms and conditions may be used to define and regulate the relationships of a provider of web hosting services with its customers. Three of the key concepts used in the terms and conditions are the "hosting services", the "hosting account" and the "hosting platform". The hosting services may include shared hosting, virtual hosting and/or dedicated hosting; the hosting platform is the ...

This delivery policy (or shipping policy) is meant to serve either as (i) guidance for customers so that they have a general idea of when to expect delivery of their goods, or (ii) a legally-binding contract placing obligations on the seller. It explains what the customer should do in the event of any issues with the delivery, including non-delivery and loss. Customers will ...

This is an agreement to govern the provision of support and/or maintenance services in relation to a websites. Support might include the provision of a helpdesk, the handling of queries raised by the client in relation to the use of the websites, the logging and investigation of bugs and errors in the websites, adding content to the websites and/or minor changes to the ...

This set of terms and conditions fulfills several different functions in relation to the online sale of downloadable software. First, the terms and conditions help the seller to comply with applicable E.U. and U.K. laws. This is particularly important in the case of sales to consumers. (Consumer protection rules require sellers to disclose certain information to consumers and the grant certain rights to ...